Joshua Serna
Euless,TX
Summary
Dedicated individual with a history of meeting company goals and utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Field Service Technician
City of Carrollton
Carrollton, TX
02.2024 - Current
- Completed all necessary paperwork for service calls in a timely manner.
- Provided technical support to customers over the phone and via email.
- Maintained customer records and updated software applications as required.
- Responded promptly to emergency service requests from clients.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Drove and maintained company vehicle, keeping in peak condition.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Completed scheduled appointments on time to drive quality service.
Auto Claims Representative
Allstate Insurance Co
Irving, TX
05.2021 - Current
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
Merchandiser
Lowe's
Mesquite, TX
02.2020 - 05.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
Medical Records Clerk
Cotiviti Healthcare
McKinney, TX
04.2019 - 02.2020
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
Content Analyst
Genpact
Richardson, TX
02.2018 - 03.2019
- Develop original content through social listening and independent sources.
- Strengthened content through proofreading and editing.
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
First Notice of Loss
State Farm
Richardson, TX
07.2016 - 01.2018
- Took inbound calls and entered in information based on what internal or external customers, agents, or other insurance carriers had in order to file auto or property claims.
- Corresponded with witnesses, claimants, specialists, and agents to compile incident information.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Education
High School Diploma -
Naaman Forest High School
Garland, TX06.2013
No Degree - Business Administration
Eastfield College
Mesquite, TXSkills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-Motivated
- Active Listening
- Decision Making
- Microsoft Office
- Safety assessment
- Work Order Management
- Relationship Building
- Positive Attitude
- MS Office
- Route Planning
- Valid Driver's License
- Field production
- Work Orders
- Timely Reports Completion
- Teamwork and Coordination
Timeline
Field Service Technician
City of Carrollton
02.2024 - Current
Auto Claims Representative
Allstate Insurance Co
05.2021 - Current
Merchandiser
Lowe's
02.2020 - 05.2021
Medical Records Clerk
Cotiviti Healthcare
04.2019 - 02.2020
Content Analyst
Genpact
02.2018 - 03.2019
First Notice of Loss
State Farm
07.2016 - 01.2018
High School Diploma -
Naaman Forest High School
No Degree - Business Administration
Eastfield College
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