Joshua Setter
Denver,Colorado
Summary
Proficient in talking and listening to people. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Quick learner in all fields especially math.
Overview
16
16
years of professional experience
Work History
Apartment Locator
Oakland Creek Partners
05.2021 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Coached staff on strategies to enhance performance and improve customer relations
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Built and maintained productive relationships with employees
- Verified customer credit to establish payment method for accommodations
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Sales Associate
High To Low Voltage
04.2023 - 01.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Scaffold Estimator
C&D Specialty Contractors
01.2017 - 04.2021
- Averaged 30% profit for jobs awarded
- Operated machinery in busy environments and maintained safety around equipment, people and other projects
- Checked material inventories and ordered new items as needed to prevent shortages
- Read and utilized blueprints for correct scaffolding construction
- Conducted job walks with clients to figure out the most efficient way to complete projects
- Designed scaffold systems to compile piece counts and calculated manhours needed to build the design
- Drafted detailed proposals to win bids
- Calmly and professionally dealt with customers who were in emergency situations in an efficient manner
- Safely constructed hung, tube and clip, and cup lock scaffolding systems.
Construction Worker
C&D Insulation
03.2015 - 11.2016
- Prepared items for transportation installing bracing, padding and strapping to prevent damage
- Performed regular servicing and preventive maintenance on assigned equipment
- Operated and maintained a variety of equipment including hand and power tools
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling
- Traveled to multiple states working with multiple crews.
Columbine Caddy
Columbine Country Club
05.2008 - 07.2014
- Assisted players in choosing clubs, strategies and shots for drives, chips and putts
- Kept pace of play smooth and productive for golfers
- Educated new players and staff members on rules of game, course policies and strategies to improve performance
- Communicated proactively to resolve disputes or handle complaints
- Cleaned golf carts, clubs and golf balls
- Informed golfers and visitors with course knowledge
- Provided excellent and professional service to ensure guest satisfaction.
Education
Some College (No Degree) - Business
Colorado State University
High School Diploma -
Arapahoe High School
06.2014
Skills
- Sales
- Verbal and Written Communication
- Teamwork and Leadership
- Crisis Management
- Client Services
- Work Planning and Prioritization
- Complaint Resolution
- Front Desk Operations
- Inventory Management
- Excel
- Positivity
Accomplishments
- As captain of my club baseball team - Won the state championship as the starting short stop. Batted 2nd in the lineup.
- As captain of my high school baseball team - started 3rd base for Arapahoe High School 2013-2014. Batted 3rd in the lineup.
- Winning record as a tennis player for the duration of my high school career.
- Can play the piano.
Timeline
Sales Associate
High To Low Voltage
04.2023 - 01.2024
Apartment Locator
Oakland Creek Partners
05.2021 - Current
Scaffold Estimator
C&D Specialty Contractors
01.2017 - 04.2021
Construction Worker
C&D Insulation
03.2015 - 11.2016
Columbine Caddy
Columbine Country Club
05.2008 - 07.2014
Some College (No Degree) - Business
Colorado State University
High School Diploma -
Arapahoe High School
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