Summary
Overview
Work History
Education
Skills
Certification
Contact
Timeline
Generic

Renee Macias

Schertz,TX

Summary

Seasoned professional and entrepreneur boasting two decades of experience, driven by motivation and a results-oriented mindset. Proficient in surpassing established goals and objectives across diverse domains, including sales, training, education, client relations, billing, and account management. Adept at strategic workflow planning to enhance productivity and drive successful outcomes.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Apartment Locator

Perch Apartment Locating
09.2024 - Current
  • Enhanced company reputation by consistently receiving positive reviews from satisfied clients.
  • Managed high volumes of inquiries effectively, prioritizing tasks based on urgency and importance to maintain efficiency in daily operations.
  • Increased client satisfaction by providing personalized apartment recommendations based on their needs and preferences.
  • Improved client retention rates through exceptional customer service and consistent follow-up communication.
  • Built strong relationships with property managers to ensure access to the best apartment listings for clients.
  • Maintained detailed records of all transactions and client communications for easy reference when needed.

Office Manager/Bookkeeper

Hi-Tex Solutions
01.2013 - 08.2023
  • Prioritized project components and organized scopes.
  • Automated office operations, managing client correspondence, record tracking and data communications.
  • Provided scheduling and ensured timely and effective allocation of resources and calendars.
  • Reduced financial discrepancies by accurately managing accounting documentation in Quickbooks software.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Wrote professional business correspondence.
  • Planned for major business changes including system conversions and office moves.
  • Maintained accounts receivable documentation electronically and on paper.
  • Reported sales taxes by calculating requirements on paid invoices.
  • Handled cash and deposits using the proper accounting procedures and documentation.
  • Strategized long-term business needs, utilized customer feedback for process improvements.
  • Reconciled all bank and credit card accounts from 2013 to 2023.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Maintained filing system for records, correspondence and other documents.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Supervised staff members, organized schedules and delegated tasks.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Developed and implemented office policies and procedures.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Made decisions for marketing and advertising as well as web content and design.

REALTOR

RE/MAX Corridor
07.2005 - 04.2020
  • Educated clients on the current real estate market and answered any questions they had.
  • Assisted clients in leasing of homes, retail and entertainment space.
  • Communicated with owners regarding home and loan status.
  • Wrote contract documents, purchase agreements and closing statements.
  • Acted as a listing agent for brokers.
  • Successfully guided home buyers and sellers through sales and purchase of properties.
  • Followed up with prospects throughout the sales process.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Guided homebuyers and sellers through the process of short sales.
  • Assisted in developing marketing material for properties.
  • Actively follow-up with prospects and hot leads.
  • Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
  • Maintained high referral rates and exceptional feedback from previous clients.

Education

General Studies

Austin Community College
Austin, TX

General Studies

San Antonio College
San Antonio, TX

Real Estate License - Real Estate

Alamo Institute
San Antonio, TX
2005

P&C License - Casualty and Property Insurance

Deer Borne
San Antonio, TX
2003

Skills

  • Microsoft Office
  • Results-oriented
  • Client-focused
  • Excel in Budgeting, Marketing, Customer Service, Sales, Weekly Payroll, Accounts Payable/Receivable, Client Relations, Credit and Collections, Lead Development
  • Computer proficient
  • Time management skills
  • Contract negotiation/review/drafting
  • Intuit QuickBooks expert
  • Client management
  • Training in Google analytics
  • CRM systems
  • Integration with backend accounting software
  • Lead generation
  • Brand development and awareness
  • Goal setting
  • Skilled negotiator
  • SEO knowledge
  • Analyzing data
  • Prospecting
  • Staff Management
  • Operations Management
  • Data Entry
  • Customer Service
  • Payroll and Budgeting
  • Payroll Processing
  • Budget Administration
  • Financial Reporting
  • Organizational Skills
  • Technical Support
  • Conflict Management
  • Account Reconciliation
  • Office Administration
  • Budgetary Planning
  • Human Resources
  • Business Administration

Certification

Graduate, REALTOR® Institute (GRI) designation

Contact

Schertz, TX 78154

Timeline

Apartment Locator

Perch Apartment Locating
09.2024 - Current

Office Manager/Bookkeeper

Hi-Tex Solutions
01.2013 - 08.2023

REALTOR

RE/MAX Corridor
07.2005 - 04.2020

General Studies

San Antonio College

Real Estate License - Real Estate

Alamo Institute

P&C License - Casualty and Property Insurance

Deer Borne

General Studies

Austin Community College

Similar Profiles

CREATE PROFILE
Renee Macias