Renee Macias
Perch Apartment Locating
Schertz,TX
19
years of professional experience
1
Certification
Seasoned professional and entrepreneur boasting two decades of experience, driven by motivation and a results-oriented mindset. Proficient in surpassing established goals and objectives across diverse domains, including sales, training, education, client relations, billing, and account management. Adept at strategic workflow planning to enhance productivity and drive successful outcomes.
Work History
Apartment Locator
2 Years 1 Month- Enhanced company reputation by consistently receiving positive reviews from satisfied clients.
- Managed high volumes of inquiries effectively, prioritizing tasks based on urgency and importance to maintain efficiency in daily operations.
- Increased client satisfaction by providing personalized apartment recommendations based on their needs and preferences.
- Improved client retention rates through exceptional customer service and consistent follow-up communication.
- Built strong relationships with property managers to ensure access to the best apartment listings for clients.
- Maintained detailed records of all transactions and client communications for easy reference when needed.
Office Manager/Bookkeeper
10 Years 7 Months- Prioritized project components and organized scopes.
- Automated office operations, managing client correspondence, record tracking and data communications.
- Provided scheduling and ensured timely and effective allocation of resources and calendars.
- Reduced financial discrepancies by accurately managing accounting documentation in Quickbooks software.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Wrote professional business correspondence.
- Planned for major business changes including system conversions and office moves.
- Maintained accounts receivable documentation electronically and on paper.
- Reported sales taxes by calculating requirements on paid invoices.
- Handled cash and deposits using the proper accounting procedures and documentation.
- Strategized long-term business needs, utilized customer feedback for process improvements.
- Reconciled all bank and credit card accounts from 2013 to 2023.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Maintained filing system for records, correspondence and other documents.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Developed and implemented office policies and procedures.
- Administered payroll and maintained proper documentation of employee personnel.
- Made decisions for marketing and advertising as well as web content and design.
REALTOR
14 Years 9 Months- Educated clients on the current real estate market and answered any questions they had.
- Assisted clients in leasing of homes, retail and entertainment space.
- Communicated with owners regarding home and loan status.
- Wrote contract documents, purchase agreements and closing statements.
- Acted as a listing agent for brokers.
- Successfully guided home buyers and sellers through sales and purchase of properties.
- Followed up with prospects throughout the sales process.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Guided homebuyers and sellers through the process of short sales.
- Assisted in developing marketing material for properties.
- Actively follow-up with prospects and hot leads.
- Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Maintained high referral rates and exceptional feedback from previous clients.
Education
- General Studies
- General Studies
Real Estate License - Real Estate
P&C License - Casualty and Property Insurance
Skills
Microsoft Office
Results-oriented
Client-focused
Excel in Budgeting
Marketing
Customer Service
Sales
Weekly Payroll
Accounts Payable/Receivable
Client Relations
Credit and Collections
Lead Development
Computer proficient
Time management skills
Contract negotiation/review/drafting
Intuit QuickBooks expert
Client management
Training in Google analytics
CRM systems
Integration with backend accounting software
Lead generation
Brand development and awareness
Goal setting
Skilled negotiator
SEO knowledge
Analyzing data
Prospecting
Staff Management
Operations Management
Data Entry
Customer Service
Payroll and Budgeting
Payroll Processing
Budget Administration
Financial Reporting
Organizational Skills
Technical Support
Conflict Management
Account Reconciliation
Office Administration
Budgetary Planning
Human Resources
Business Administration
Certification
Graduate, REALTOR® Institute (GRI) designation
Contact
Schertz, TX 78154
Timeline
Apartment Locator
Perch Apartment Locating
09.2024 - CurrentRead More
Office Manager/Bookkeeper
Hi-Tex Solutions
01.2013 - 08.2023Read More
REALTOR
RE/MAX Corridor
07.2005 - 04.2020Read More
San Antonio College
from General Studies
Read More
Alamo Institute
Real Estate License from Real Estate
Read More
Deer Borne
P&C License from Casualty and Property Insurance
Read More
Austin Community College
from General Studies
Read More