Joshua Shaw
Crandall,TX
Summary
Polite and professional in media engagement and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
9
9
years of professional experience
Work History
Public Affairs Specialist
Defense Media Activity
05.2019 - 03.2024
- Provided expert counsel on public affairs matters, guiding organizational leaders in making informed decisions.
- Established and promoted specific messages on behalf of United States Garrison Italy Command.
- Boosted social media engagement with compelling content and targeted campaigns.
- Initiated partnerships with community organizations to increase visibility and strengthen alliances within the community.
- Managed media inquiries, resulting in increased positive news coverage for the organization.
Sales Consultant
OfficeMax
02.2015 - 01.2017
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Education
No Degree - Computer Science
University of Maryland Global Campus
Adelphi, Maryland10-2027
Skills
- Analyzing data
- Crisis management
- Internal communications
- Policy analysis
- Producing content
- Answering media requests
- Teamwork
Accomplishments
Served as a Radio Show DJ and editor/producer of multimedia broadcast content for an audience of 17,000 personnel.
Re-packaged command information into digestible, entertaining, and memorable stories for radio and television broadcast.
Responsible for the use and maintenance of $60,000 of audio/visual equipment.
Timeline
Public Affairs Specialist
Defense Media Activity
05.2019 - 03.2024
Sales Consultant
OfficeMax
02.2015 - 01.2017
No Degree - Computer Science
University of Maryland Global Campus
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