Joshua Shreffler
Orlando,FL
Summary
I am a passionate and dedicated service professional with a proven track record in the restaurant and hospitality industry. Skilled at building strong customer rapport, upselling, and delivering phenomenal dining experiences. Proud to be recognized as the top seller for up-sales in Texas Roadhouse's Southern districts in the State of Florida. Accumulated an extensive knowledge of food preparation methods and menu offerings, that include beef, poultry, and Spanish cuisine. Demonstrated leadership and emergency response abilities as a lifeguard manager, successfully training teams and undergoing life saving responses under pressure. Strong communication skills and expertise in coordinating high-volume service environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse Restaurant
04.2024 - Current
- Made dozens of strong relationships with customers, and have many regulars frequently come in and request for me.
- I've been the number 1 out of 800 servers for guest compliments and seller for up-sales in Texas Roadhouse's Southern districts in the state of Florida for the fall season.
- I have an extensive knowledge on cuts of beef, poultry, and pork; as well as the different ways they might be prepared in a local restaurant and large corporations.
Lifeguard Manager
H.O. Dabney Aquatic Center
08.2023 - 06.2024
- Scheduled, coordinated and conducted in-service training for numerous lifeguards to promote full competence in first aid, CPR, and deep water rescue techniques.
- Directed and oversaw maintenance records and incident reports.
- Performed CPR on 4 people, and have demonstrated that I can work under intense pressure.
Server
La Palma Mexican Grill
09.2023 - 03.2024
- Developed strong communication skills while serving Spanish-speaking customers, guaranteeing excellent service and satisfaction
- Acquired an extensive knowledge of a diverse menu including alcoholic beverages and authentic Spanish cuisine.
- Successfully handled large sections of up to eight tables; receiving positive compliments from the guest.
To-Go Server
Cracker Barrel Old Country Store Inc
01.2022 - 08.2023
- Oversaw the accuracy of the takeout orders in a timely manner, ensuring the customers experience was seamless.
- Served as a trainer for To-Go servers during the final four months, mentoring and teaching new team members and improving the efficiency of the restaurant.
Education
Bachelor of Science - Biochemistry
University of Central Florida
Orlando, FL05-2028
Skills
- Great at building rapport with my customers to make them frequent guests
- Efficiency under pressure; enabling me to perform my server duties with accuracy and speed without compromising the quality of service and food
- Prioritizing quality and condition of the food and drinks before delivering to customers
- Upselling additional items such as drinks or desserts in a non-pushy way, to increase the sales and better the customers experience
- I take great pride in my ability to maintain professionalism even when faced with tough situations or rude guests
- Handling Unexpected Situations such as a drowning or choking victim
- Problem solving that has helped me quickly resolve issues like order mistakes, long wait times, or customer dissatisfaction
- A strong sense of acquaintanceship with my Co-Workers
- Fostering a strong sense of collaboration with my coworkers, stepping in to help them whenever they are under pressure
Accomplishments
- Awarded as the best server and upseller for the Texas Roadhouse Corporation's Southern Florida region.
- Acquired the position as lifeguard manager for the largest pool in the Lake County Area.
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- First Aid Certification - American Red Cross.
- Water Safety Instructor (WSI) - American Red Cross.
- Certified Nursing Assistant (CNA)
- Certified Medical Assistant (CMA)
Timeline
Server
Texas Roadhouse Restaurant
04.2024 - Current
Server
La Palma Mexican Grill
09.2023 - 03.2024
Lifeguard Manager
H.O. Dabney Aquatic Center
08.2023 - 06.2024
To-Go Server
Cracker Barrel Old Country Store Inc
01.2022 - 08.2023
Bachelor of Science - Biochemistry
University of Central Florida