Joshua Sillero
Quality Technician
Austin,TX
Summary
Detail-oriented Quality Technician proficient in sampling, measuring and testing NPWs. Bringing deep understanding of reporting, quality assurance and compliance issues. Looking for new professional challenges with a growing company.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Trainer
Samsung Austin Semiconductor
Austin, TX
05.2018 - Current
- Assessed Trainee needs to develop effective training plans.
- Monitored participant workflow and behaviors throughout training process.
- Gathered and organized supplementary material to support structured lessons.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Quality Technician
Samsung Austin Semiconductor
Austin, TX
08.2017 - Current
- Prevented unsatisfactory product from reaching consumers by examining NPW for flaws and deviations from original product specifications
- Documented and executed detailed test plans and test cases
- Generated detailed reports outlining results and recommendations.
- Conducted data review and followed standard practices to find solutions.
NPW Technician
Samsung Austin Semiconductor
Austin, TX
06.2018 - 09.2021
- Forecasted supply and demand requirements to ensure stock availability
- Assisted in developing specialized NPW Foups due to failure analysis.
- Organized work to meet demanding production goals.
- Leveraged knowledge of NPW, production processes, quality control, and other techniques to maximize effective manufacture and distribution of goods.
BUISNESS CENTER REPRESENTATIVE
HEB
Austin, TX
10.2016 - 07.2017
- Skilled at receiving and processing banking transactions while practicing proper cash handling procedures.
- Provided account services to customers by receiving payments, cashing checks, issuing cashier checks, and sending/receiving money via western union.
- Accurately and efficiently maintained cashier drawer
- Processed customer transactions promptly, minimizing wait times.
Trainer
HEB
Austin, TX
08.2015 - 09.2016
- Established positive, ongoing professional relationships with customers and co-workers
- Resolved customer issues and answered questions while maintaining a professional and calm demeanor
- Developed the knowledge and skills of the company's workforce to insure current and future business objectives are met
Cashier
HEB Grocery Store
Austin, TX
07.2014 - 06.2015
- Conveyed excellent communication skills, stress resistant, and creative thinking,
- Attained Strong product knowledge and understanding of customer base.
- Provided a customer experience with fair, friendly, and courteous service.
- Registered sales on a POS system by scanning items, itemizing and totaling customers' purchases.
Education
High School Diploma -
Travis High School
08.2011 - 06.2015
Skills
Employee training
Production understanding
Multi-tasking skill
Inventory management
Written and verbal communication
Relationship building
Accomplishments
Contributed to ULK_CURE Qual time reduction project, saving us 3 hours on stop loss.
Timeline
NPW Technician
Samsung Austin Semiconductor
06.2018 - 09.2021
Trainer
Samsung Austin Semiconductor
05.2018 - Current
Quality Technician
Samsung Austin Semiconductor
08.2017 - Current
BUISNESS CENTER REPRESENTATIVE
HEB
10.2016 - 07.2017
Trainer
HEB
08.2015 - 09.2016
Cashier
HEB Grocery Store
07.2014 - 06.2015
High School Diploma -
Travis High School
08.2011 - 06.2015