Joshua Silva
Lowell
Summary
I'm a hard worker who's focused on community engagement and recognition in the customer base. Personable and upbeat with strong aptitude for creating welcoming dining experiences. Understands importance of menu knowledge and efficient order processing, along with maintaining clean and organized dining area. Aims to deliver exceptional customer service and contribute to positive team environment.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Earl Enterprise
Chelmsford, MA
12.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Developed rapport with regular customers, fostering loyalty through personalized service interactions.
- Built strong connections with regular customers through attentive service.
- Trained new wait staff on menu items, service protocols, and customer engagement techniques.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Monitored dining room activities to manage seating arrangements for optimal flow and efficiency.
- Managed cash register operations efficiently, ensuring accurate transactions and end-of-shift reconciliation.
Dietary Aide
Tufts Medical Center
Lowell, MA
08.2023 - 01.2024
- Followed all food safety regulations while preparing meals for patients.
- Trained new staff on food safety protocols and proper meal handling procedures.
- Maintained cleanliness and organization of kitchen and dining areas to ensure safe and pleasant dining experience.
- Assisted team members during peak times with dishwashing and restocking supplies to promote efficient workflow.
- Ensured food freshness by regularly checking and discarding outdated products. and maintained waste disposal procedures.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Received and stored incoming supplies according to procedures.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained accurate cash drawer balances throughout shifts.
- Trained new cashiers on company policies and operational standards.
- Greeted customers entering store and responded promptly to customer needs.
Teacher's Assistant
Lowell Public Schools
Lowell, MA
01.2023 - 05.2023
- Facilitated small group instruction, tailoring approaches to individual learning needs.
- Assisted in lesson planning, ensuring alignment with curriculum standards.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Supported classroom activities to boost student engagement and participation.
- Developed positive relationships with students, fostering a supportive learning environment.
- Supervised students during class and extracurricular activities to ensure a safe learning environment.
- Managed classroom materials and resources to streamline organization and access.
Education
High School Diploma -
Lowell High School
Lowell, MA06-2024
Skills
- Customer service
- POS system operation
- Handling complaints
- Customer engagement
- Multitasking
- Organization
- Cleanliness and hygiene
- Memory retention
Languages
English
Native or Bilingual
Timeline
Wait Staff Member
Earl Enterprise
12.2024 - Current
Dietary Aide
Tufts Medical Center
08.2023 - 01.2024
Teacher's Assistant
Lowell Public Schools
01.2023 - 05.2023
High School Diploma -
Lowell High School