Joshua Silva
Fort Myers,FL
Summary
Results-oriented professional experienced in automotive sales and customer service. Known for effectively guiding customers through vehicle selection and service options, ensuring clear communication and addressing concerns to foster lasting relationships. Committed to delivering exceptional service and enhancing customer experiences.
Overview
9
9
years of professional experience
Work History
Service Advisor
CarMax
Fort Myers, FL
07.2025 - 07.2026
- Assisted customers with vehicle inquiries and service recommendations, contributing to improved customer satisfaction.
- Explained service options and pricing clearly, enabling customers to make informed decisions on their vehicle services.
- Scheduled service appointments and managed customer follow-ups, enhancing overall service efficiency.
- Resolved customer concerns and addressed issues professionally to maintain trust.
- Collaborated with technicians to ensure timely completion of services.
Car Sales Consultant
CarMax
Fort Myers, Florida
09.2020 - 07.2025
- Guided customers in selecting suitable used vehicles, ensuring alignment with their specific needs and preferences.
- Demonstrated vehicle performance, handling, and safety features effectively.
- Advised customers on various vehicle types and features, enhancing their understanding and decision-making process.
- Provided detailed product information on warranties, financing options, and trade-in values, facilitating informed customer choices.
- Processed customer payments, including finance applications, deposits, and final payments.
Property Manager
Reliant Property Management
Naples, Florida
05.2017 - 08.2020
- Managed daily logistics operations and ensured property cleanliness standards.
- Executed comprehensive opening, closing, and shift change functions to uphold operational excellence.
- Implemented targeted marketing strategies to effectively attract potential renters.
- Resolved tenant disputes while fostering positive landlord-tenant relationships.
- Identified renter storage needs and provided tailored recommendations to enhance satisfaction.
Education
Associate of Arts - Culinary Arts
Lorenzo Walker Tech Inst
Naples, FL06-2000
Skills
- Excellent customer service
- Discovering and understanding customers needs
- Professional
- Effective communication
- Attention to detail
- Dependable and responsible
Timeline
Service Advisor
CarMax
07.2025 - 07.2026
Car Sales Consultant
CarMax
09.2020 - 07.2025
Property Manager
Reliant Property Management
05.2017 - 08.2020
Associate of Arts - Culinary Arts
Lorenzo Walker Tech Inst