Spencer Fruge

Provided excellent customer service by greeting customers on service drive and addressing vehicle concerns.

Communicated with customers about vehicle service updates via in person and call.

Summarized vehicle maintenance and safety recommendations with customers.

Collaborated with service technicians about customer vehicle repairs timeframes.

Completed customer service interaction by preparing the final invoice/vehicle report (MPI) and walking customers to there vehicles.

Collaborated with service technicians and advisors to provide correct parts for customer vehicle repairs.

Assisted customer inquiries by accessing catalog to identify required parts both in person and over the phone.

Prepared and fulfilled parts invoices for deliveries to wholesale companies including small repair and collision shops.

Maintained parts stock daily and participated in annual parts inventory.