Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randy Sookram

Katy

Summary

Results-oriented Automotive Service Advisor with 4 years of experience and a consistent record of exceeding sales goals and delivering exceptional customer service. Recognized as a top 15 advisor in the Gulf States region by Toyota for outstanding sales performance. Proven ability to maintain a Customer Satisfaction Index (CSI) score of over 900 by effectively communicating complex maintenance and repair needs to clients. Adept at driving service department revenue, winning dealership-wide sales competitions.

Overview

4
4
years of professional experience

Work History

Service Advisor

Northwest Hyundai
Houston
11.2024 - 06.2025
  • Provided excellent customer service to keep clients informed on maintenance and repair needs while their vehicle is in for service.
  • Communicated effectively via phone call, e-mail, and text message not only to clients, but to extended warranty companies, insurance, and even the manufacturer regarding customer’s vehicle.
  • Maintained an average service composite score (CSI) of over 900.
  • Consistently sold over 50 fluid exchange services within 130 repair orders every month.

Service Advisor

Fred Haas Toyota Country
Houston
02.2024 - 10.2024
  • Keeping clients informed on maintenance and repair needs while their vehicle is in for service.
  • Recognized by dealership general manager, service director, and parts manager for most tire sales (116 tires) during tire sale competition in April 2024.

Assistant Service Manager

Don McGill Toyota of Katy
Katy
06.2021 - 01.2024
  • Keeping clients informed on maintenance and repair needs while their vehicle is in for service.
  • Awarded for top performing advisor in September 2023 and November 2023 as well as tire sale champion.
  • Recognized by Toyota for being within the top 15 advisors in the Gulf States region for a Toyota commodity sales contest in the Summer of 2023.

Education

computer science

Lone Star College
Cypress, TX
05.2017

High School Diploma -

Cohoes High School
Cohoes, New York
01.2014

Skills

  • Writing service repair orders
  • CDK DMS
  • Reynolds DMS
  • Excellent customer service
  • Vehicle walk-around
  • Time management
  • Dealership automotive service experience
  • Vehicle maintenance
  • Warranty processing
  • Client communication
  • Attention to detail
  • Relationship building
  • Customer consulting
  • Sales and upselling

Timeline

Service Advisor

Northwest Hyundai
11.2024 - 06.2025

Service Advisor

Fred Haas Toyota Country
02.2024 - 10.2024

Assistant Service Manager

Don McGill Toyota of Katy
06.2021 - 01.2024

computer science

Lone Star College

High School Diploma -

Cohoes High School

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