Christina Cain
Beverly,MA
Summary
Organized and dedicated Administrative Assistant and Service Advisor with 20 plus years in the Automotive Industry and providing exceptional customer service in fast paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Service Advisor
International Cars Limited KIA/Honda
Danvers, ME
06.2024 - Current
- Guided Kia and Honda customers in identifying service needs and selecting appropriate repair options.
- Responded to incoming phone calls, addressing customer inquiries and scheduling service appointments.
- Scheduled service appointments for customers
- Scheduled maintenance visits through dealership service software and calendars.
- Created accurate repair orders reflecting customer concerns and vehicle details to streamline service process.
- Worked with technicians on inspection results and recommended repairs.
- Processed service paperwork, invoices, and warranty documentation.
- Prepared purchase orders for external vendors
Administrative Assistant
Pride Motor Group
Lynn, MA
01.2011 - 04.2024
- Office Manager
- Executed diverse administrative responsibilities to support daily operations and improve office efficiency
- Processed payroll for 50+ employees, ensuring timely and accurate payments
- CVR/RMV Clerk
- Input sales inventory to maintain accurate records and support sales reporting
- Service Advisor for Chevrolet and KIA
- New Car Sales Deals
Education
High School Diploma -
Billerica Memorial High School
Billerica, MA05-1994
Skills
- Dealership DMS
- Repair orders
- Warranty processing
- Service appointment scheduling
- Repair estimate preparation
- Customer service
- ADP/CDK
- Tekion
- Reynolds
- Notary Public
Timeline
Service Advisor
International Cars Limited KIA/Honda
06.2024 - Current
Administrative Assistant
Pride Motor Group
01.2011 - 04.2024
High School Diploma -
Billerica Memorial High School