RANDY SOOKRAM
Northwest Hyundai
Katy,USA
5
years of professional experience
Accomplished Automotive Service Advisor with over 5 years of dealership experience, recognized among Toyota’s top 15 advisors in the Gulf States. Specializes in cultivating client trust, clearly communicating repair needs, and enhancing service profitability through strategic customer retention and consultative selling.
Work History
SERVICE ADVISOR
1 Year 9 Months- Prepared detailed service estimates, outlining necessary repairs and associated costs for customer approval.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained an effective labor rate of $210-$230 with a door labor rate of $234.65/hour. Achieved up to 2.1 hours per repair order, and exceeded over 100% average approval rate on maintenance recommendations per repair order.
SERVICE ADVISOR
10 Months- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Achieved recognition for outstanding performance in dealer tire sales competition, selling 116 tires in April 2024.
- Provided detailed updates on vehicle status to enhance customer satisfaction and foster transparent communication.
ASSISTANT SERVICE MANAGER
2 Years 7 Months- Award-winning advisor recognized by Toyota as a top 15 performer in the Gulf States region in 2023. Boosted service department profitability through effective upselling and commitment to superior customer care.
- Demonstrated outstanding performance and expertise, recognized as leading advisor for three consecutive months in a fast-paced service drive.
Education
High School Diploma
Skills
Sales & Upselling
Repair Order Accuracy
Warranty Processing
OEM Brand Dealership Experience
OEM dealership experience
Service Estimate Preparation
Customer Retention
Vehicle Walk-Around
CDK & Reynolds DMS
Time Management
Communication & Relationship Building
Timeline
SERVICE ADVISOR
Northwest Hyundai
11.2024 - CurrentRead More
SERVICE ADVISOR
Fred Haas Toyota Country
01.2024 - 11.2024Read More
ASSISTANT SERVICE MANAGER
Don McGill Toyota of Katy
06.2021 - 01.2024Read More
Cohoes High School
High School Diploma
Read More