Nicholas Cannata
Delray Beach,FL
Summary
Customer service professional with extensive automotive experience. Skilled in client relations, upselling, and meeting sales KPIs. Strong in process optimization, team collaboration, and driving customer satisfaction. Energetic, results-driven, and focused on business growth.
Overview
10
10
years of professional experience
Work History
Service Advisor
Napleton Hyundai
07.2023 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs and upsell.
- Maintained high customer satisfaction standards to exceed targets and meet monthly KPIs.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Proficient in CDK and Xtime software, with experience using Excel and Microsoft Outlook.
Assistant Manager
Moore Automotive
08.2019 - 06.2023
- Managed day-to-day operations including scheduling, parts ordering, phone support, data analysis for profitability, and social media marketing.
- Collaborated with technicians to diagnose and repair complex issues, including custom fabrication if applicable.
- Managed over 300 calls per week, increased sales by at least 140%.
Digital Media Specialist
Mullinax Ford Inc
03.2019 - 08.2019
- Assisted Service Manager with updating new and used car inventory by capturing photos and videos while managing website listings.
- Supported marketing efforts by creating promotional videos for the website and TV commercials.
- Provided versatile support across dealership operations, including final vehicle inspections, inventory checks, lot organization, and high-end vehicle deliveries with valet-level service. Recognized as a valuable and reliable team asset.
Assistant Manager
Hampton Auto Wash & Detail Center
06.2015 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Drove repeat business by delivering exceptional, knowledgeable, and responsive customer service.
- Conducted regular chemical inventory audits to verify stock, resolve discrepancies, and forecast supply needs.
Education
High School Diploma -
Hampton Bays High School
Hampton, NY06.2010
Skills
- Automotive Technical Expertise & Diagnostics
- Customer Service & Communication
- Team Leadership & Staff Management
- Sales & Upselling
- Inventory & Workflow Management
- Data Analysis & Performance Metrics (KPIs)
- Certified Welder
- CDK, XTIME, Excel, Microsoft word, Outlook
Timeline
Service Advisor
Napleton Hyundai
07.2023 - Current
Assistant Manager
Moore Automotive
08.2019 - 06.2023
Digital Media Specialist
Mullinax Ford Inc
03.2019 - 08.2019
Assistant Manager
Hampton Auto Wash & Detail Center
06.2015 - 02.2019
High School Diploma -
Hampton Bays High School
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