Nicholas Krogman
Deforest,WI
Summary
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
4
4
years of professional experience
Work History
Service Advisor
Zimbrick Honda
Madison, Wisconsin
11.2025 - Current
- Greeted customers and assessed their service needs effectively.
- Coordinated service appointments and managed daily schedules efficiently.
- Provided accurate information on vehicle maintenance and repair services.
- Assisted technicians by communicating customer concerns clearly and promptly.
- Processed service orders and maintained accurate customer records diligently.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Ensured that all customer inquiries were handled promptly and accurately.
Express Service Technician
Zimbrick Fish Hatchery Road
Fitchburg, Wisconsin
12.2024 - 11.2025
- Performed routine vehicle maintenance and inspections for customer satisfaction.
- Diagnosed vehicle issues using specialized tools and equipment.
- Performed oil changes, tire rotations, and fluid replacements efficiently, as well as other basic maintenance items such as brakes, timing belts, spark plugs, and gaskets (mostly valve cover).
- Replaced worn or broken parts as needed.
- Communicated effectively with customers regarding service needs and recommendations.
Crew Member
All Stop
Deforest WI
01.2022 - 02.2023
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Operated cash register efficiently, accurately processing transactions and managing cash flow.
- Maintained cleanliness of the store environment, adhering to health and safety standards.
- Assisted in inventory management, restocking shelves and organizing merchandise effectively.
Education
Some College (No Degree) - Automotive Technician
Madison Area Technical College
Madison, WIHigh School Diploma -
Deforest Area Highschool
De Forest, WI06-2026
Skills
- Vehicle inspection
- Customer service
- Technical troubleshooting
- Service coordination
- Maintenance scheduling
- Parts ordering
- Communication skills
- Automotive diagnostics
- Work order management
- Automotive repair
- Multitasking and organization
- Service estimates
- Service recommendations
- Strong work ethic
Timeline
Service Advisor
Zimbrick Honda
11.2025 - Current
Express Service Technician
Zimbrick Fish Hatchery Road
12.2024 - 11.2025
Crew Member
All Stop
01.2022 - 02.2023
High School Diploma -
Deforest Area Highschool
Some College (No Degree) - Automotive Technician
Madison Area Technical College