Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benjamin Snellen

Aurora

Summary

Dynamic automotive professional with extensive experience, excelling in customer service and damage assessment. Proven expertise in CCC1 estimating software and exceptional communication skills foster strong client relationships. Successfully managed operations as a small business owner, optimizing resources and ensuring profitability through strategic financial planning.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Advisor

Caliber Collision
02.2021 - Current

Customer Service, repair planning/estimating, Damage assessment, Parts ordering, working with insurance partners, Documentation of damages, making sure the technicians have what they need for the repairs including repair procedures from all data, I also ensure we are following the manufacturers repair recommendations.

Small Business Owner

Jacksonville Auto Repair LLC
04.2017 - 02.2021
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Managed daily operations
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.

Small Business Owner

Self-employeed
01.2015 - 03.2017

Ran a small mobile mechanic business,

Purchased Vehicles at auction and resold them


Estimator

Service King Collision
07.2014 - 12.2014

Customer Service, repair planning/estimating, Damage assessment, Parts ordering, working with insurance partners, Documentation of damages, making sure the technicians have what they need for the repairs including repair procedures from all data, I also ensure we are following the manufacturers repair recommendations.

Estimator

Addison Auto Body
10.2013 - 07.2014

Customer Service, repair planning/estimating, Damage assessment, Parts ordering, working with insurance partners, Documentation of damages, making sure the technicians have what they need for the repairs including repair procedures from all data, I also ensure we are following the manufacturers repair recommendations.

Technician

Global Collision
08.2013 - 10.2013

Worked as body shop mechanic and autobody technician, performed mechanical repairs as well as body repairs

Damage Analysis Manager

Sterling Collision Center
02.2011 - 08.2013

Customer Service, repair planning/estimating, Damage assessment, Parts ordering, working with insurance partners, Documentation of damages, making sure the technicians have what they need for the repairs including repair procedures from all data, I also ensure we are following the manufacturers repair recommendations. run production, alocate work to techs based on workload and skill set.

Education

No Degree - Structural And Non Structural Damage Analysis

University of Toyota
Torrance CA,
10-2007

Auto Body Fundamentals

North Valley Occupational Center
Mission Hills, CA
06-2007

Skills

    Technical Skills

    - Proficient in CCC1 and Mitchell estimating/repair software

    - Skilled in documentation of damages (assessments, estimates, and repair plans)

    - Expert in auto body repairs (welding, painting, dent removal, panel replacement)

    - Strong mechanical diagnostics and repair methodology knowledge

    - Experienced in mechanical work (suspension, alignments, basic engine components)

    - Automotive photography for damage appraisal and repair documentation

    Customer Service & Communication

    - Exceptional customer service, setting clear expectations and building trust

    - Strong interpersonal skills for client interactions and team collaboration

    - Effective communication (technical explanations for non-technical customers)

    Additional Skills

    - Welding (MIG, or spot welding)

    - Painting

Certification

I-Car Pro level 3 Platinum certified with all I-Car annual training caught up through 2026,

will provide Documentation upon request

Timeline

Service Advisor

Caliber Collision
02.2021 - Current

Small Business Owner

Jacksonville Auto Repair LLC
04.2017 - 02.2021

Small Business Owner

Self-employeed
01.2015 - 03.2017

Estimator

Service King Collision
07.2014 - 12.2014

Estimator

Addison Auto Body
10.2013 - 07.2014

Technician

Global Collision
08.2013 - 10.2013

Damage Analysis Manager

Sterling Collision Center
02.2011 - 08.2013

No Degree - Structural And Non Structural Damage Analysis

University of Toyota

Auto Body Fundamentals

North Valley Occupational Center