Dynamic automotive professional with extensive experience, excelling in customer service and damage assessment. Proven expertise in CCC1 estimating software and exceptional communication skills foster strong client relationships. Successfully managed operations as a small business owner, optimizing resources and ensuring profitability through strategic financial planning.
Customer Service, repair planning/estimating, Damage assessment, Parts ordering, working with insurance partners, Documentation of damages, making sure the technicians have what they need for the repairs including repair procedures from all data, I also ensure we are following the manufacturers repair recommendations.
Ran a small mobile mechanic business,
Purchased Vehicles at auction and resold them
Customer Service, repair planning/estimating, Damage assessment, Parts ordering, working with insurance partners, Documentation of damages, making sure the technicians have what they need for the repairs including repair procedures from all data, I also ensure we are following the manufacturers repair recommendations.
Customer Service, repair planning/estimating, Damage assessment, Parts ordering, working with insurance partners, Documentation of damages, making sure the technicians have what they need for the repairs including repair procedures from all data, I also ensure we are following the manufacturers repair recommendations.
Worked as body shop mechanic and autobody technician, performed mechanical repairs as well as body repairs
Customer Service, repair planning/estimating, Damage assessment, Parts ordering, working with insurance partners, Documentation of damages, making sure the technicians have what they need for the repairs including repair procedures from all data, I also ensure we are following the manufacturers repair recommendations. run production, alocate work to techs based on workload and skill set.
Technical Skills
- Proficient in CCC1 and Mitchell estimating/repair software
- Skilled in documentation of damages (assessments, estimates, and repair plans)
- Expert in auto body repairs (welding, painting, dent removal, panel replacement)
- Strong mechanical diagnostics and repair methodology knowledge
- Experienced in mechanical work (suspension, alignments, basic engine components)
- Automotive photography for damage appraisal and repair documentation
Customer Service & Communication
- Exceptional customer service, setting clear expectations and building trust
- Strong interpersonal skills for client interactions and team collaboration
- Effective communication (technical explanations for non-technical customers)
Additional Skills
- Welding (MIG, or spot welding)
- Painting
I-Car Pro level 3 Platinum certified with all I-Car annual training caught up through 2026,
will provide Documentation upon request