Drake Haiser
Farmington Hills
Summary
Project and operations professional with experience managing contractor teams, coordinating schedules, overseeing service operations, and supporting projects valued at over $1.5 million. Proven track record of improving operational efficiency, managing $600,000+ in repair operations, and collaborating with cross-functional stakeholders to deliver projects on time and within scope. Skilled in project coordination, resource planning, process improvement, budgeting support, and stakeholder communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
General Rv
05.2024 - Current
- Ranked #1 in work-order efficiency among service advisors.
- Managed over $300,000 in repair operations each quarter while maintaining industry-leading productivity metrics.
- Coordinated technician workloads, repair scheduling, warranty processing, and customer communications.
- Collaborated with service, parts, and management teams to improve workflow efficiency and turnaround times.
Those bullets are much stronger than generic task descriptions.
Project Manager
Icon Material Handling
06.2020 - 10.2023
- Managed daily operations for a team of 15+ contractors across multiple project phases.
- Coordinated labor schedules, project timelines, and resource allocation for projects valued at up to $1.5 million.
- Monitored project progress, resolved scheduling conflicts, and ensured achievement of critical milestones.
- Served as primary liaison between contractors, management, vendors, and project stakeholders.
- Maintained compliance with safety, quality, and contractual requirements.
- Supported budgeting, workforce planning, and operational reporting activities.
Assistant Service Manager
Tom Holzer Ford
06.2019 - 08.2021
- Supervised daily fixed ops and front-end service operations, maintaining high throughput in a high-volume dealership.
- Coordinated scheduling, technician workflow, and repair order processing using CDK and Ford diagnostic platforms.
- Resolved customer escalations, improving CSI scores and fostering long-term service loyalty.
- Implemented process improvements that reduced service lane bottlenecks and increased departmental efficiency.
- Trained and evaluated service advisors, driving upsell performance and warranty compliance.
Education
Associate of Science - Computer Information Systems – Cybersecurity
Oakland Community College
4 2025
Skills
Technical Skills
Microsoft Excel SQL Python Wireshark Azure Fundamentals Windows Administration Linux Administration Project Tracking Reporting & Analytics
Project Management Skills
Project Scheduling Contractor Coordination Resource Planning Stakeholder Communication Budget Support Vendor Management Operational Reporting
Focused on improving time management to boost project completion rates
Supported workflow improvements to enhance team productivity
Coordinated with team members to ensure effective collaboration
Aided in overseeing construction activities to maintain project timelines
Facilitated positive interactions with customers to address concerns
Collaborated with vendors to maintain strong business relationships
Utilized Microsoft Excel for project tracking and analysis
Certification
- CompTIA A+
- Network+
- Security+
- UCertify CEH
- Secure Software Design
- Windows and Linux Administration
- Microsoft Azure Fundamentals (AZ-900)
Key Candidate Insights
- Worked as both a Service Advisor and Assistant Service Manager, directly managing repair orders, warranty claims, body shop coordination, and parts orders.
- Hands-on experience with dealership systems like CDK and OEM diagnostic platforms
- Oversaw warranty compliance and process improvements in service operations and managed escalations and documentation in fixed ops, ensuring accuracy and adherence to OEM and warranty standards.
- Skilled in SQL, ETL, Python, and database technologies, with practical experience in system integration and data management.
Timeline
Service Advisor
General Rv
05.2024 - Current
Project Manager
Icon Material Handling
06.2020 - 10.2023
Assistant Service Manager
Tom Holzer Ford
06.2019 - 08.2021
Associate of Science - Computer Information Systems – Cybersecurity
Oakland Community College