Kameron Vaca
Lockport,IL
Summary
Dynamic professional with a proven track record in enhancing service department efficiency. Expertise in managing repair orders and warranty claims while effectively communicating technical issues to customers. Recognized for significant improvements in customer satisfaction index (CSI) scores in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Service Advisor
World Kia
05.2024 - Current
- Dynamic and results-driven service advisor with over 2 years of experience in automotive service environments.
- Recognized for delivering exceptional customer service, driving service sales, and coordinating seamless service operations.
- Proven ability to lead teams, exceed performance targets month after month, and cultivate long-term customer loyalty in a high-volume, fast-paced dealership.
Service Advisor
Merlin Complete Auto Care
05.2023 - 05.2024
- Reliable and organized Service Advisor with a background in automotive technology.
- Efficient at scheduling service appointments.
- Greeting customers in a friendly, timely manner.
- Obtaining proper vehicle information as well as documenting customer concerns accurately and clearly on repair orders.
- Reviewing vehicle inspections and creating detailed estimates.
- Informing customers of necessary repairs and recommended services in a clear, concise, and understandable manner.
- Proficient in overseeing technicians, maintaining bay management, and ensuring proficiency within the shop.
Roofer
Mueller Roofing
01.2021 - 01.2023
- Assisted in repairing damaged roofs.
- Inspected roofs for any leaks or storm damage on commercial buildings as well as residential homes.
- Communicated with customers to ensure they received excellent service and had no complaints.
Technology task force
VVSD Technology department
01.2019 - 01.2021
- Detail-oriented and tech-savvy IT Support Specialist providing tier 1 and tier 2 technical support in fast-paced environments.
- Skilled in troubleshooting hardware, software, and network issues while maintaining excellent customer service standards.
- Proficient at resolving issues quickly and documenting solutions to improve internal knowledge bases.
Education
Automotive school -
Joliet Junior College
Joliet01.2021
Gen Eds -
Northern Illinois University
Dekalb01.2018
Diploma -
Bolingbrook High School
Bolingbrook01.2017
Skills
- Customer satisfaction
- Sales expertise
- Team morale enhancement
- Dealership DMS proficiency
- Continuous learning
- Effective communication
- Conflict resolution strategies
- Product knowledge
- Multitasking abilities
- Organizational skills
- Follow-up techniques
Timeline
Service Advisor
World Kia
05.2024 - Current
Service Advisor
Merlin Complete Auto Care
05.2023 - 05.2024
Roofer
Mueller Roofing
01.2021 - 01.2023
Technology task force
VVSD Technology department
01.2019 - 01.2021
Automotive school -
Joliet Junior College
Gen Eds -
Northern Illinois University
Diploma -
Bolingbrook High School
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