Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Edwin Jimenez

Edwin Jimenez

Carrollton,TX

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Service always with a smile and Positive Attitude!

Overview

10
10
years of professional experience

Work History

Service Advisor

Forest Lane CDJR
09.2023 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Coordinated with parts department to determine availability of necessary components.
  • Investigated customer complaints to identify cause of malfunctions.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Trained staff on operating procedures and company services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Service Advisor

Frisco CDJR
09.2020 - 09.2023
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

QuickLube Tech/Advisor/ASM/Store Manager/Inter DM

Jiffy Lube
12.2015 - 09.2020
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Acted as first point of contact for visiting clients and customers.
  • Fielded customer complaints and notified managers.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Processed cash, credit and debit transactions accurately, limiting discrepancies.
  • Recommended products and services to customers based on personalized needs.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Helped students develop organizational, time management and study skills.

Education

High School Diploma -

Plano East High School
Plano, TX
04-2017

Skills

  • Customer satisfaction
  • 5 Years CDK Experience
  • Follow-up skills
  • Complaint handling
  • Account management
  • Customer consulting
  • Work order management
  • Organization
  • Customer retention
  • Mechanical aptitude
  • Customer relationship management

Accomplishments

  • 2024 Top Gun Service Advisor (CAG)
  • Mopar Tires works Platinum Certified Tire Ambassador
  • Achieved Store Manager Role Before Age 20 For JL
  • Never Falling below CSI Standard for 4+ Years


Timeline

Service Advisor

Forest Lane CDJR
09.2023 - Current

Service Advisor

Frisco CDJR
09.2020 - 09.2023

QuickLube Tech/Advisor/ASM/Store Manager/Inter DM

Jiffy Lube
12.2015 - 09.2020

High School Diploma -

Plano East High School

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