MICHAEL DEANGELIS
Hillsborough,NJ
Summary
Results-oriented leader skilled in managing high-performing teams and driving operational improvements. Expertise in process enhancement, escalation resolution, and team development for sustained success. Committed to fostering positive work cultures and aligning operations with organizational goals.
Overview
10
10
years of professional experience
Work History
Service Advisor
Liccardi Ford Lincoln
New Jersey
12.2025 - Current
- Delivered exceptional customer service by identifying vehicle service needs and clearly communicating recommended repairs and maintenance.
- Act as the primary liaison between customers and service technicians to ensure clear communication and timely completion of work.
- Recommended and upsold manufacturer-recommended maintenance and value-added services, contributing to department revenue growth.
- Build long-term customer relationships that drive repeat business and customer loyalty.
- Prepare and review repair orders, estimates, and service documentation for accuracy and compliance.
Service Advisor
DCH Brunswick Toyota
North Brunswick, NJ
12.2024 - 12.2025
- Upsold maintenance packages and services, directly contributing to department revenue growth.
- Provide exceptional customer service by accurately assessing vehicle service needs and communicating repair recommendations.
- Established strong customer relationships, leading to increased satisfaction and repeat visits.
- Coordinated with technicians to enhance service delivery timelines and quality.
- Maintain detailed service records and ensure all repairs meet dealership and manufacturer standards.
Finance Manager
Lithia Driveway
Dallas, TX
06.2021 - 11.2024
- Established and tracked KPIs to monitor team performance, identify gaps, and drive continuous improvement.
- Implemented process improvements that increased efficiency, and overall customer satisfaction.
- Collaborated with lending partners to ensure smooth transaction flow and timely issue resolution.
- Led multiple teams to uphold customer service standards, accountability, and performance in daily operations.
- Acted as escalation point for customer concerns, resolving issues with professionalism, urgency, and a customer-first approach.
- Mentored and developed team members through structured coaching and performance feedback to enhance their skills.
- Helped numerous employees gain success and achieve well-earned promotions through proper training and guidance.
- Fostered positive work environment promoting teamwork, ownership, and professional growth.
Sales Representative
DCH Academy Honda
Old Bridge, New Jersey
11.2016 - 05.2021
- Guided customers through vehicle purchases, consistently exceeding sales targets.
- Negotiated deals that enhanced customer satisfaction and contributed to dealership profitability.
- Reviewed and verified documentation for accuracy, supporting compliance and smooth transactions.
Education
High School Diploma -
Manalapan High School
Manalapan, NJ01-2015
Skills
- Customer Engagement
- Client Interaction
- Customer Satisfaction
- Customer Retention
- Service Excellence
- Issue Resolution
- Process Improvement
- KPI Tracking
- Reporting
- Performance Management
- CRM
- Continuous improvement
- Problem solving
- Team leadership
- Customer experience leadership
- Product Knowledge
Timeline
Service Advisor
Liccardi Ford Lincoln
12.2025 - Current
Service Advisor
DCH Brunswick Toyota
12.2024 - 12.2025
Finance Manager
Lithia Driveway
06.2021 - 11.2024
Sales Representative
DCH Academy Honda
11.2016 - 05.2021
High School Diploma -
Manalapan High School