Hannah Moran
Land O Lakes,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Service Advisor
Parks Ford of Wesley Chapel
Wesley Chapel, FL
05.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Real Estate Agent
54 Realty
1916 Highland Oaks Blvd
06.2023 - 12.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Advertised client properties through websites, social media, and real estate guides.
Sales Associate
Elder Ford Of Tampa
9560 N Florida Ave Tampa FL 33612
02.2023 - 04.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Vehicle Acquisitions Specialist
Subaru Of North Tampa
11111 N Florida Ave Tampa FL 33612
02.2022 - 01.2023
- Provided exceptional customer service, addressing concerns and answering inquiries regarding motor vehicle processes.
- Reduced errors on forms by thoroughly reviewing all submitted paperwork before processing transactions.
- Supported management in meeting departmental goals by consistently adhering to established procedures and providing timely solutions for customer concerns.
- Purchased used vehicles that match the criteria of what management was looking for.
- Retained accurate records of purchases, titles and sales.
Front Desk Receptionist & Sales Associate
MassageLuXe
3919 Van Dyke Rd Lutz FL 33558
04.2021 - 06.2021
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Coordinated guest reservations with accuracy to ensure a seamless booking experience.
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Contributed to team goals by consistently meeting or exceeding individual sales targets each quarter.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Hostess
Carrabba’s Italian Grill
16525 Pointe Village Dr Lutz FL 33558
09.2020 - 12.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Hillsborough Community College
Tampa, FLHigh School Diploma -
Sunlake High School
3023 Sunlake Blvd Land O’ Lakes FL 3463807.2020
Skills
- Contract Negotiation
- Social Media Marketing
- Comparative Market Analysis
- Lead Follow up
- Buyer Contracts
- House Showings
- Relationship Building
- Customer Engagement
- Sales Expertise
- Product Merchandising
- Product knowledge
- Industry knowledge
- Time management
- Organizational skills
- Front Desk Management
- Attention to detail
- Guest Engagement
- Customer Service
- Complaint Handling
- Reservations Management
- Guest Seating
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Service Estimates
- Service Recommendations
- Handling Customer Complaints
- Team Collaboration
Timeline
Service Advisor
Parks Ford of Wesley Chapel
05.2024 - Current
Real Estate Agent
54 Realty
06.2023 - 12.2023
Sales Associate
Elder Ford Of Tampa
02.2023 - 04.2023
Vehicle Acquisitions Specialist
Subaru Of North Tampa
02.2022 - 01.2023
Front Desk Receptionist & Sales Associate
MassageLuXe
04.2021 - 06.2021
Hostess
Carrabba’s Italian Grill
09.2020 - 12.2020
High School Diploma -
Sunlake High School
Hillsborough Community College