Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Silver

Katy

Summary

Pre-Owned Sales Manager at Sonic Automotive with a proven track record in vehicle acquisition and customer relationship building. Enhanced customer satisfaction through streamlined sales processes, resulting in quicker inventory turnover. Recognized for teamwork and attention to detail, fostering collaboration across departments to drive dealership efficiency.

Overview

10
10
years of professional experience

Work History

Pre Owned Sales Manager

Sonic Automotive
10.2023 - Current
  • Continuously sought opportunities for professional development within the industry, staying informed of market trends and best practices to maintain a competitive edge in pre-owned vehicle sales.
  • Heightened customer satisfaction by implementing a streamlined sales process for pre-owned vehicles.
  • Managed pre owned vehicle wholesale and auction acquisitions and monitored and adjusted inventory to optimize customer options.
  • Implemented targeted marketing strategies for the pre-owned inventory, resulting in increased visibility and quick turnover.
  • Coordinated with service department to ensure all pre-owned vehicles were thoroughly inspected and ready for sale, resulting in reduced customer complaints.
  • Worked closely with other department managers to streamline processes between departments, enhancing overall dealership efficiency.
  • Maintained a strong presence on the showroom floor during peak hours, supporting sales staff as needed while modeling exceptional customer service skills.

Audi Brand Specialist

Sonic Automotive
06.2022 - 10.2023
  • Consulted with customers to seek out needs, determine their budget, and describe vehicle options accordingly.
  • Maintained knowledge of Audi products, technology advancements, and market trends through continuous training sessions.
  • Managed customer information within CRM software accurately, streamlining communication between departments as needed.
  • Conducted follow-up calls after each sale, ensuring customer satisfaction and addressing any unresolved issues.
  • Developed very strong relationships with clients by maintaining regular communication and addressing concerns promptly which lead to referrals and repeat clients.

Youth Travel Baseball Coach

Twelve
03.2021 - 07.2022
  • Created a positive team environment, fostering strong relationships among players and coaching staff.
  • Supervised and coordinated baseball team throughout practices and tournament style games.
  • Modeled appropriate behavior on and off field.
  • Performed preliminary screening and hiring processes to encourage candidate compatibility with team and role.
  • Planned exercise regimens targeting individual needs and enhancing personal results.
  • Planned and directed game strategies.

Assistant Store Manager

Oakley
10.2018 - 04.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Professional Baseball Player

Chicago Cubs & River City Rascals
01.2015 - 12.2017
  • Played multiple positions for successful South Bend Cubs (Minor League Affiliate of CHC) in competitive and demanding environment.
  • Helped establish a winning culture within the organization through consistent hard work, discipline, teamwork, accountability, respect for others.
  • Demonstrated versatility by excelling in multiple positions as needed, showcasing adaptability and commitment to the teams success.
  • Upheld the integrity of professional baseball through strict adherence to league rules, regulations, and policies while representing the organization with pride and love for the game.

Education

Bachelor of Science -

Lee University
Cleveland, TN
12-2016

Skills

  • Reliability
  • Customer relationship building
  • Vehicle acquisition
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking

Timeline

Pre Owned Sales Manager

Sonic Automotive
10.2023 - Current

Audi Brand Specialist

Sonic Automotive
06.2022 - 10.2023

Youth Travel Baseball Coach

Twelve
03.2021 - 07.2022

Assistant Store Manager

Oakley
10.2018 - 04.2021

Professional Baseball Player

Chicago Cubs & River City Rascals
01.2015 - 12.2017

Bachelor of Science -

Lee University

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