Shanelle Skinner
Huntsville
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
11
11
years of professional experience
Work History
Project Client Support Administrator
Missle Defense Agency
02.2022 - Current
- Conduct day-to-day administration of hardware, software, network and users
- Provide in person and Phone Support to MDA End user troubleshooting Computers, Printers, Software, Operating Systems, and Office Products
- Install Hardware at End Users offices (Laptops, Desktops, Monitors, etc)
- Contribute to large scale Projects and Events
- Schedule and coordinate meetings with In-Processing and Active Employees to pickup equipment as well troubleshoot IT Issues.
- Distribute Telework Kits and equipment that will help support End User's with their transition home.
Tier III Analyst /System Engineer
SAIC
01.2018 - 12.2021
- Provides technical assistance for incoming requests and issues related to system applications.
- Respond to request online, via email or telephone.
- Gathers detailed information and ask applicable questions to troubleshoot and determines the nature of requests and problems.
- Utilize a helpdesk tracking system to document all application issues.
- Provide reporting of helpdesk activity and statistics such as number of open and closed helpdesk requests.
Operations Controller
NASA
11.2019 - 10.2020
- Analyzed and defined flight operations support requirements to meet overall programs objectives.
- Served as the real-time safety officer for POIC.
- Responsible for the execution and general management of the U.S. payload portion of the ISS timeline.
Medical Billing Specialist
Alpha Emed Biling Solutions
02.2017 - 01.2019
- Communicated effectively and extensively with other departments to resolve claims issues.
- Accurately posted and sent out all medical claims.
- Scheduled client's medial appointments
- Responded appropriately to the physical, emotional, and developmental needs of patients.
- Maintained data profiles and aplications along with trouble shooting any potential issues with the computer as well as software.
Hydrotherapy Health Assistant
Restorative Health Wellness Center
04.2017 - 03.2018
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Maintained a clean, healthy and safe environment.
- Scheduled clients medical appointments.
- Trouble shoot basic office applications and physical Equipment (computer, Printer, and Medical equipment.)
- In charge of equipment set up including computer, printer, and medical equipment.
Cashier
Barnes & Noble
07.2014 - 01.2017
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Maintained cleanliness and presentation of stock room and production floor.
Researcher
Water Research
07.2013 - 12.2013
- Responsible for collecting water samples.
- Broke down water samples using UV spectrum to determine contents of water samples.
- Interpreted research findings and summarized data into reports.
Education
Bachelor of Science - Health Science Major
Oakwood University
06.2017
Skills
- People-oriented
- Customer service-oriented
- Excellent communication skills
- Strong work ethic
- End-user support
- Software updates
- Strong Trouble shooting/problem solving skills
- Good Domcumenting/ writing Skills
Certifications and Clearance
- CompTia Security + - 2019
- Secret Clearance - 2019
Internships
Undergraduate Intern (May 2015 - June 2015)
Loma Linda University
Loma Linda, California
Marine Biology Department
- Assisted the Grad Students in completing their research projects by studying and participating in researching venomous and aquatic animals.
- Presented research at the end of internship.
- Recognized for outstanding research.
Timeline
Project Client Support Administrator
Missle Defense Agency
02.2022 - Current
Operations Controller
NASA
11.2019 - 10.2020
Tier III Analyst /System Engineer
SAIC
01.2018 - 12.2021
Hydrotherapy Health Assistant
Restorative Health Wellness Center
04.2017 - 03.2018
Medical Billing Specialist
Alpha Emed Biling Solutions
02.2017 - 01.2019
Cashier
Barnes & Noble
07.2014 - 01.2017
Researcher
Water Research
07.2013 - 12.2013
Bachelor of Science - Health Science Major
Oakwood University
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