Joshua Smiley
San Antonio
Summary
Detail-oriented Food Preparation Specialist with a strong focus on quality and safety in food handling. Delivered exceptional customer service and financial management through effective communication and problem-solving skills. Committed to enhancing customer loyalty and operational efficiency in fast-paced hospitality environments.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Cook
Home2suites by hilton stone oak
San Antonio
05.2026 - Current
- Prepared diverse menu items according to Hilton's quality standards.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Collaborated with kitchen staff to maintain efficient food preparation processes.
- Implemented portion control measures to reduce waste during food preparation.
- Monitored ingredient inventory and communicated needs to management.
- Developed recipes that aligned with Hilton's culinary offerings and guest preferences.
- Adhered to food safety guidelines and maintained sanitary work conditions.
- Ensured cleanliness and organization of kitchen areas and equipment.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Front Desk Assistant
Genesis Health Clubs
Omaha
02.2022 - 04.2025
- Greeted and assisted members in a welcoming and professional manner.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Handled member inquiries and resolved issues promptly.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Provided information about club services and promotions to members.
- Processed membership applications and renewals efficiently.
- Collaborated with team members to enhance customer service experiences.
- Trained new employees on proper front desk operations and customer service techniques.
- Maintained cleanliness and organization of the front desk area.
- Computed bills, collected payments and made change for guests.
Front End Associate
Planet Fitness
Omaha
05.2022 - 03.2024
- Processed new memberships and renewals efficiently at the front desk.
- Processed customer transactions and provided excellent customer service.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Greeted and assisted members with inquiries and concerns.
- Provided exceptional customer service to enhance member satisfaction experience.
- Educated members on gym policies, procedures, and available services.
- Maintained cleanliness and organization of gym equipment and facilities.
- Maintained clean and clutter-free front-end area.
- Collaborated with team members to ensure smooth daily operations.
- Monitored facility safety standards and reported issues promptly.
- Ensured compliance with all safety policies and procedures.
- Answered incoming calls promptly, providing accurate information about products and services.
Education
Associate of Arts - Television Media
Iowa Western Community College
Council Bluffs, IA 03.2018 - 05.2020
North High School
Omaha, NebraskaSkills
- Food preparation
- Sanitation practices
- Customer service
- Team collaboration
- Problem solving
- Communication skills
- Time management
- Adaptability in fast-paced environments
- Conflict resolution
- Performance improvement
- Professional demeanor
References
References available upon request.
Timeline
Cook
Home2suites by hilton stone oak
05.2026 - Current
Front End Associate
Planet Fitness
05.2022 - 03.2024
Front Desk Assistant
Genesis Health Clubs
02.2022 - 04.2025
Associate of Arts - Television Media
Iowa Western Community College
03.2018 - 05.2020
North High School