Joshua Smith
Blaine,TN
Summary
Dedicated professional known for exceptional customer service and effective staff management. Experienced in reducing waste and controlling costs, committed to enhancing team productivity and operational excellence.
Overview
10
10
years of professional experience
Work History
Manager
Pizza Hut
Knoxville, TN
04.2025 - 03.2026
- Supervised daily operations, ensuring efficient service and adherence to food safety standards.
- Trained team members on customer service protocols and operational procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Conducted regular quality checks on food preparation and presentation standards.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Krystal
Knoxville, TN
07.2024 - 12.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Dock Hand
Quality Tire & Battery
Knoxville, TN
07.2022 - 06.2023
- Conducted inventory checks to maintain accurate stock levels.
- Assisted in organizing warehouse layout for optimal workflow.
- Collaborated with team members to ensure timely order fulfillment.
- Maintained cleanliness and orderliness of dock area to support operational efficiency.
- Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
Warehouse Worker
Knoxville Seed
Knoxville, TN
05.2019 - 01.2020
- Operated forklifts and pallet jacks for efficient material handling and inventory management.
- Loaded and unloaded shipments, ensuring accurate order fulfillment and timely delivery.
- Maintained organization of warehouse space to enhance workflow efficiency and safety compliance.
- Conducted regular inventory checks to identify discrepancies and maintain stock accuracy.
Sales Associate
Sonic
Knoxville, TN
02.2019 - 05.2019
- Provided exceptional customer service to enhance guest satisfaction and drive repeat business.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Managed inventory levels, ensuring product availability and minimizing waste through efficient stock rotation.
- Collaborated with management to implement promotional strategies that increased sales during peak periods.
Parking Lot Sweeper
Turf Masters
Knoxville, TN
04.2018 - 12.2018
- Operated industrial sweepers to maintain cleanliness across various outdoor areas.
- Conducted routine inspections and maintenance of sweeping equipment for optimal performance.
- Collaborated with team members to ensure efficient workflow and task completion.
- Implemented safety protocols to minimize hazards during cleaning operations.
Delivery Driver
Pizza Hut
Knoxville, TN
12.2016 - 07.2017
- Delivered orders efficiently to customers while ensuring product quality and adherence to safety standards.
- Operated delivery vehicles in compliance with traffic laws and company policies to maintain safety.
- Managed cash transactions accurately, providing change and receipts to customers promptly.
- Communicated effectively with team members to coordinate order deliveries and address customer inquiries.
Moving Helper
Gouffon Moving & Storage Company
Knoxville, TN
06.2016 - 12.2016
- Assisted in loading and unloading furniture, ensuring safe handling and placement.
- Operated hand trucks and dollies to transport items efficiently.
- Followed safety protocols to minimize risks during moving operations.
- Collaborated with team members to streamline packing processes.
Education
High School Diploma -
Grainger High School
Rutledge05-2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Documentation and reporting
- Customer relationship management (CRM)
Timeline
Manager
Pizza Hut
04.2025 - 03.2026
Manager
Krystal
07.2024 - 12.2024
Dock Hand
Quality Tire & Battery
07.2022 - 06.2023
Warehouse Worker
Knoxville Seed
05.2019 - 01.2020
Sales Associate
Sonic
02.2019 - 05.2019
Parking Lot Sweeper
Turf Masters
04.2018 - 12.2018
Delivery Driver
Pizza Hut
12.2016 - 07.2017
Moving Helper
Gouffon Moving & Storage Company
06.2016 - 12.2016
High School Diploma -
Grainger High School