Objective

Overview

Work History

Education

Skills

Timeline

Joshua Soiney

We Energies

Mukwonago,WI

years of professional experience

To obtain employment where I can use my 20+ years of knowledge, skills and abilities to benefit the company and myself.

Work History

Operations Supervisor

5 Months

We Energies | 06.2026 - Current

Supervised daily field operations, aligning crew assignments with outage response priorities and safety requirements.
Coordinated work schedules, balancing resource availability with maintenance demands and customer service commitments.
Enforced safety procedures, ensuring compliance with utility standards, permits, and incident reporting protocols.
Reviewed operational work orders, verifying accuracy of job plans, materials, and completion documentation.
Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.

Project Manager / Construction Coordinator III

8 Years 6 Months

Charter Communications / Spectrum | 11.2017 - 05.2026

Project Management and Supervision of Major Fiber Enterprise jobs as well as FTTH for newly built Subdivisions. Design, Cost and Permit for new OLT’s and fiber circuits.
Manage Contract Vendors and supervise them for timeliness and make sure Build standards are high quality.
Coordinate and manage construction projects from initiation to completion.
Work with internal teams, contractors, and vendors to facilitate project execution to include, pulling permits and designing the entire job.
Site Inspections as the project progresses.
Monitor progress and compliance with safety regulations.
Maintain accurate records of project activities, including contracts, change orders, and progress reports.
Provide regular updates to management on project status and performance metrics.
Help to Train and develop newly hired Construction Coordinators

Service Estimator

7 Months

Charter Communications / Spectrum | 04.2017 - 11.2017

Coordinate with engineers and developers in designing the plant by performing site surveys of as- built and proposed projects.
Adhere to industry specific local, state, and federal regulations, as applicable.
Draw and sketch installation and location of equipment such as amplifiers, power supplies and cables per standard company construction and design specifications.
Complete bill of materials and order materials needed for approved planned construction for line extensions, rebuilds, reworks, new fiber nodes or other projects.
Ensure map databases are updated with any system changes per company design specifications.
Prepare system maps and/or print reduction packages for distribution.
Adhere to industry specific local, state, and federal regulations as applicable.
Coordinate permitting and make ready process.

Technical Operations Center - Analyst

2 Years 3 Months

Charter Communications / Spectrum | 01.2015 - 04.2017

Provides quality, timely and accurate end-to-end support of any issues within functional area of responsibility. This includes ticketing and notification/communication of the incident in ticketing system.
Provides input and feedback for the development and improvement of TOC communications processes and procedures.
Provides surveillance of Time Warner Network using all applicable TOC Network, Systems Management Tools and Billing System.
Responsible for Declaration of outages within the Billing System.
Performs initial troubleshooting, problem analysis and isolation of HFC network and system events in accordance with Technical Operations Standard TOC Support Model.
Reviews, audits and sets up response for customer reported ticketing trends. Acts as the voice of the customer with real time ticket monitoring.
Uses tools and surveillance equipment to minimize repair time for service interruptions.
Provides cross-functional communication regarding service interruptions or degradation which impacts our internal and external customers.

Quota Manager

1 Year 1 Month

Charter Communications / Spectrum | 11.2013 - 12.2014

Communicate with field personnel via text message.
Update, create, clear work order requests from field personnel. Process payments.
Route same day work to field personnel via workforce management.
Ensure timely completion of all scheduled work orders; weather guidelines are taken into consideration during appropriate times of the year.
Call each customer to ensure home for scheduled work.
Answer incoming phone calls from field personnel.

Tier 3 Technical Support Rep

2 Years 7 Months

Charter Communications / Spectrum | 03.2011 - 10.2013

Operates computerized systems to record data, make corrections or complete required follow up.
Activates new accounts
Upgrades, downgrades, transfer and reconnects service. Answers basic billing questions (such as non-pays) and will process payments.
Responds to customer inquiries of a technical or complex nature which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Responsible for providing quality technical support to customers and to installation and service personnel who are having problems using the company’s products. Requires advanced technical knowledge of the company’s products and services. May assess needs and suggest/promote alternative products or services.
Sell our services and features to meet defined sales objectives/goals.
Applies company technical support policies and procedures to resolve routine issues.

Service Technician

2 Years 6 Months

Charter Communications / Spectrum | 09.2008 - 03.2011

Installed cable, high speed data, and phone services and also repaired and serviced residential accounts. Experience with cable and fiber optic wiring as well as plant maps.
Trouble shooting of all cable services and knowledge of network performance tasks.

Vehicle Operator Journeyman/Supervisor/Convoy Security

3 Years 11 Months

United States Air Force | 07.2003 - 06.2007

Supervised 6 personnel while working Pick up and Delivery Department.
Fully Qualified Operator
Experienced in driving, Tractor Trailer, Forklift, Wrecker, and Buses
Qualified as a Dispatcher
Proficient in Microsoft Word, Excel, and PowerPoint
Provided gun truck security for Balad AB in Iraq, (Tower Guard, Convoy Escort)
Convoy Security/Truck Commander while stationed in Iraq.

Education

Associate of Science

MATC | Milwaukee, WI | 01.2013

High School Diploma

Juneau Business High School | Milwaukee, WI | 01.2003

Skills

Project management

Project planning and development

Project scheduling

Project tracking

Advanced problem solving

Project estimation and bidding

Contract management

Coaching and mentoring

Purchasing and procurement

Construction management

Permit processing

Timeline