Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Sourdif

Pensacola

Summary

Expert in enhancing client experiences and identifying cross-service opportunities. Proven track record as Service Technician with a focus on resolving complex inquiries. Strong verbal communication and problem-solving skills contribute to maintaining composure under pressure. Achievements include significant improvements in client satisfaction and retention rates.

Overview

4
4
years of professional experience

Work History

Automotive Technician

Sandy Sansing Milton Chevrolet
01.2025 - Current
  • Communicated diagnostics regularly across multiple levels of management
  • Managed detailed records regarding all service and maintenance work orders
  • Managed effective time keeping abilities by maintaining a high volume of service orders
  • Maintain lines of communication between service providers and cliental to ensure timely resolution

Automotive Technician

Mckenzie Buick GMC motors
01.2023 - 01.2025
  • Collaborated with various departments within the organization to streamline production and ensure consistency with procedures enterprise wide
  • Trained new employees to ensure adherence of protocols and client satisfaction
  • Assisted clients with concerns and formulated resolutions to meet client expectations and business standards

Automotive Technician

Step One Automotive Buick GMC Cadillac
01.2022 - 01.2023
  • Efficiently resolved complex diagnostics utilizing good judgement to make sound decisions
  • Utilized effective written communication skills to document services provided and communicate across multiple platforms within the enterprise
  • Strong aptitude to navigate complex computer systems and applications to effectively resolve client concerns

Education

High School Diploma -

West Florida High Scool
Pensacola
05-2018

Skills

  • Effective communication
  • Problem solving
  • Analytical skills
  • Customer service
  • Time management
  • Team collaboration
  • Attention to detail
  • Adaptability to technology
  • Conflict resolution
  • Service documentation
  • Complaint handling

Timeline

Automotive Technician

Sandy Sansing Milton Chevrolet
01.2025 - Current

Automotive Technician

Mckenzie Buick GMC motors
01.2023 - 01.2025

Automotive Technician

Step One Automotive Buick GMC Cadillac
01.2022 - 01.2023

High School Diploma -

West Florida High Scool

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