Joshua Spencer
Pataskala,OH
Summary
Seasoned response center representative offering over six years of related experience combined with proven product understanding, communication, task management and call handling skills. Successful at providing quality information with available resources to better understand scenarios and to set future expectations while keeping explanations simple and clear.
Overview
7
7
years of professional experience
Work History
Customer Care Specialist
State Farm Life Insurance Company
2017.10 - Current
- Interacting with callers to provide and process information and requests in response to inquiries, modifications, application assistance and coverage detail to confirm satisfactory outcomes, deeper understandings affirming proper approaches.
- Resolving billing and service requests for agencies and life insurance customers while recognizing pattern structures and opportunities with future handling.
- Recognizing historic information to quickly ascertain relevant information regarding any given call to provide accurate knowledge and assistance.
Team Lead - Temporary Work Assignment
State Farm Life Insurance Company
2023.06 - 2024.02
- Preparing paths for representatives to clearly understand how to handle various situations while keeping goals in mind simplistic and efficient.
- Coached team members with provided feedback to better understand and utilize their provided resources for avoiding future mistakes.
- Bridged lines of communication between incoming callers to processing teams and their superiors when normal channels of dialogue and case handling are insufficient.
Education
High School Diploma -
Watkins Memorial High School
Pataskala, OH06.2012
Certificate Of Completion - Information Technology
COTC of Newark Through CTEC
Newark, OH06.2012
Skills
- Procedural handling
- Data gathering
- Customer relations
- Planning & organizing
- Documentation and reporting
- Professional telephone voice
- Quality judgement skills
- Multi-layered resource management
Timeline
Team Lead - Temporary Work Assignment
State Farm Life Insurance Company
2023.06 - 2024.02
Customer Care Specialist
State Farm Life Insurance Company
2017.10 - Current
High School Diploma -
Watkins Memorial High School
Certificate Of Completion - Information Technology
COTC of Newark Through CTEC
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