Hi, I’m
Janissia Mills
Customer Care Specialist
Oak Grove,KY
Summary
Successful Customer Care Specialist with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
10
years of professional experience
4
years of post-secondary education
Work History
Omni Financial Military LendingClarksville, TN
Customer Care Specialist
07.2018 - Current
Job overview
- Responded to customer needs through competent customer service and prompt problem-solving.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
United States ArmyFort Campbell, KY
Communication Specialist
01.2013 - 06.2018
Job overview
- Maintained secure communication systems to relay information to and from command teams.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Planned and executed all aspects of office headquarters operations.
- Maintained and held a security clearance for over 5 years
Education
Rio Linda High SchoolRio Linda, CA
High School Diploma
08.2008 - 05.2012
Skills
Quality assurance
undefinedAccomplishments
Demonstrated outstanding support to customers, for my office and company for the year.
Customer Care Specialist of the Year 2022
Consistently maintained a high work performance throughout the year. Providing accurate information in relation to customers accounts and taking on additional responsibilities for the office assistant manager. Training new employees and maintaining a high morale throughout the office.
Timeline
Customer Care Specialist
Omni Financial Military Lending
07.2018 - Current
Communication Specialist
United States Army
01.2013 - 06.2018
Rio Linda High School
High School Diploma
08.2008 - 05.2012
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