Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Joshua Spraggins

Five Guys
Hoover,USA
1
Certification
8
years of professional experience

Forward-thinking Team Leader experienced in optimizing departmental operations to achieve organizational objectives. Delivered growth and enhanced productivity through strategic planning and effective resource management. Focused on continuous improvement, collaboration, and adaptability to drive team performance.

Work History

General Manager

8 Years 4 Months
Five Guys | 04.2018 - Current
  • Maintained composure in high-pressure situations and resolved complex customer service issues effectively.
  • Facilitated team focus and productivity to meet business and customer demands.
  • Collaborated with colleagues to improve customer satisfaction and streamline storefront operations.
  • Assisted in training and guiding new employees to strengthen team effectiveness.
  • Maintained calmness during high-pressure situations and complex customer service issues.
  • Complied with operational and cleanliness protocols to meet company standards.

Assistant Manager

3 Years 6 Months
Hoover Met Complex | 02.2023 - 2025
  • Conducted regular inventory counts to verify stock levels and forecast future needs, ensuring adequate supply and minimizing shortages.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies in financial reporting.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Evaluated employee performance and delivered constructive feedback, fostering team development and improving overall service quality.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

High School Diploma

Potomac High School | Wahiawā, HI | 06-2016

Skills

Sales tracking
Team management
Cross-functional teamwork
Succession planning
Collaborative team management
Inventory management
Employee training programs
Team leadership
Leadership continuity planning
Retail operations oversight
Prioritization and scheduling

Certification

  • Forklift Certification
  • Food Handler Certification

Timeline

Assistant Manager

Hoover Met Complex
02.2023 - 2025Read More

General Manager

Five Guys
04.2018 - CurrentRead More

Potomac High School

High School Diploma
Read More
Joshua Spraggins