Joshua Steele
Winter Haven,FL
Summary
Detail-oriented Senior Complex Claims Specialist with strong investigation, negotiation, and documentation skills. Proven ability to evaluate complex claims and collaborate effectively with stakeholders to achieve fair resolutions.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Senior Complex Claims Specialist
State Farm
Winter Haven, Florida
03.2023 - Current
- Investigated, analyzed and evaluated complex insurance claims to determine coverage and liability.
- Negotiated settlements with attorneys representing claimants in order to reach a fair resolution of the claim.
- Maintained detailed documentation of all activities related to assigned cases including correspondence, research notes, investigative reports and settlement agreements.
- Utilized various computer software applications in a face-paced environment to assist with research and document management tasks.
- Managed commercial claims processing for various insurance policies.
Independent Adjuster
Pilot Catastrophe Services
Winter Haven, FL
07.2022 - 03.2023
- Evaluated property damage claims for residential and commercial properties, ensuring accurate assessments to facilitate timely resolutions.
- Collaborated with clients to gather necessary documentation and evidence.
- Maintained accurate records of adjuster activities, supporting thorough reviews by supervisors and auditors.
- Calculated estimates of repair costs based on inspections and photographs, providing clients with reliable financial assessments.
- Determined the value of personal property such as vehicles or jewelry that has been destroyed or stolen.
Manager
Pizza Hut
Winter Haven, FL
12.2020 - 07.2022
- Managed daily operations to ensure efficient restaurant functionality.
- Trained and supervised team members to uphold customer service standards.
- Implemented inventory control measures to reduce waste and costs.
- Oversaw food safety compliance and maintained health regulations.
- Resolved customer complaints promptly to maintain high satisfaction levels.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ08-2026
Skills
- Claims analysis
- Document management
- Negotiation skills
- Problem solving
- Attention to detail
- Customer service
Certification
Florida All Lines Adjuster License (Home State), also licensed in GA,TX,LA,MI,NC,KY, and others.
Timeline
Senior Complex Claims Specialist
State Farm
03.2023 - Current
Independent Adjuster
Pilot Catastrophe Services
07.2022 - 03.2023
Manager
Pizza Hut
12.2020 - 07.2022
Bachelor of Science - Business Management
Grand Canyon University