Joshua Stephens
Big Oak Rv Park
Melba,FL
8
years of professional experience
Results-driven retail and operations professional skilled in team leadership, store management, and customer service. Expertise in optimizing daily operations, addressing customer needs, and maintaining facilities. Fostered a collaborative work environment through effective management practices.
Work History
Operations Manager
2 Years 9 Months- Inventory management using the Tractor Way process to enhance stock accuracy and customer experience.
- Implemented process improvements that increased workflow efficiency across departments.
- Trained and mentored team members on best practices for operational efficiency and customer service using an open-minded management style while considering all ideas, feedback and comments.
- Coordinated scheduling and staffing to optimize resource allocation during peak periods.
- Analyzed operational metrics to identify trends and make strategic decisions to increase metrics accordingly.
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Property Manager
7 Years 9 Months- Managed daily operations of RV park, ensuring high standards of guest satisfaction and property maintenance.
- Coordinated site inspections and resolved maintenance issues to uphold safety and compliance regulations.
- Developed and implemented marketing strategies to increase occupancy rates and enhance visibility of the park.
- Oversaw budgeting and financial management, optimizing resource allocation for operational efficiency.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Team Lead
1 Year 2 Months- Mentored team members, enhancing skills and improving overall performance.
- Completed open and closing duties per store policy including cash handling and security procedures.
- Implemented training programs for new hires, fostering a culture of continuous learning.
- Streamlined inventory management processes to optimize stock levels and reduce waste.
- Oversaw daily operations, ensuring compliance with safety and operational standards.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma
Skills
Operations management
Project management
Operational oversight
Operational efficiency
Staff management
Performance tracking
Process optimization
Problem-solving
Team management
Team leadership
Employee development
Timeline
Operations Manager
Tractor Supply Co
01.2024 - CurrentRead More
Team Lead
Tractor Supply
11.2022 - 01.2024Read More
Property Manager
Big Oak Rv Park
01.2019 - CurrentRead More
Batesville Sr High
High School Diploma
Read More
Relief Work - Bahamas 2019- Hurricane Dorian
Provided waterproofing and emergency repair work for homes that had sustained damage and were in disrepair.
Helped protect homes from additional water intrusion and weather exposure.
Worked in challenging post-disaster conditions while adapting to changing job-site needs.
Collaborated with others to complete repairs and provide assistance to affected residents.