Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Stivers

San Antonio,TX

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Client Support Specialist

Lexitas
03.2023 - Current
  • Work as a member of the video production department to edit and synchronize video with official transcripts to be used later in trial
  • Track and update projects throughout all stages of development utilizing Salesforce
  • Review standing orders and provide clients with access to all files within their repository accounts
  • Provide support before and during trial to ensure proper playback
  • Provides all after-hour/rush assistance
  • Effectively communicate and work with clients and vendors to provide excellent customer service

Videographer

Legal Video of Texas
03.2020 - 03.2023
  • Record witness testimony for use during trial maintaining the highest standards for the audio and video
  • Set up and operate all audio and video recording equipment and adhere to industry guidelines for video production
  • Check video for corruption and confirm media rendered correctly
  • Upload final cuts to content management systems and client platforms
  • Collect data from camera media, transcoded video and audio files and manage file backup systems
  • Operate additional document viewing equipment as needed
  • Communicate effectively with lawyers and court reporters to promote smooth filming operations and ontime delivery

Fleet Technician

Taylor Mobile Services
02.2008 - 03.2020
  • Identified safety and maintenance issues during inspections and addressed client concerns
  • Communicated regularly with clients to maintain positive relationships, assess needs and promote new products and services
  • Implemented preventive maintenance practices on diesel and gas fleets
  • Developed new routes and operating methods to increase quality and efficiency
  • Trained all new hires
  • Kept detailed records of vehicle maintenance and maintained on-board inventory
  • Routinely inspected equipment for preventive and emergency maintenance needs

Education

Associate of Applied Science - Digital Media

Northwest Vista College
San Antonio, TX
05.2022

Skills

  • Automotive diagnostics
  • Microsoft Office
  • Web design
  • Salesforce
  • Mechanical knowledge
  • Adobe Creative Suite
  • Maintenance
  • Customer service
  • Video production
  • Client service excellence
  • Support inquiry assistance
  • Sales and upselling

Certification

  • Certified Salesforce Administrator, 12/01/24
  • Motor Vehicle Inspection License

Timeline

Client Support Specialist

Lexitas
03.2023 - Current

Videographer

Legal Video of Texas
03.2020 - 03.2023

Fleet Technician

Taylor Mobile Services
02.2008 - 03.2020

Associate of Applied Science - Digital Media

Northwest Vista College

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Joshua Stivers