Joshua Strang
Milwaukee
Summary
To obtain the Senior Associate, Health & Benefits Client Service Team role.
Overview
11
11
years of professional experience
Work History
Key Account Manager
Allstate Group Health
07.2020 - 03.2024
- Manage our key agencies and sales offices and serve as the point of contact for escalated concerns
- Grow accounts by building meaningful relationships through regular communication and effective problem-solving
- Drive retention and identify cross-sale opportunities (dental, vision, life, and disability) to grow the block of business
- Negotiate renewals with underwriting
- Deliver exceptional customer service with both agencies and employers to exceed retention and sales numbers
- Address all customer inquiries/concerns including price, value adds, and federal regulation compliance.
Benefit Advisor
One Digital
11.2017 - 07.2020
- Serve as the direct point of contact for 100+ accounts of various sizes
- Travel onsite to meet with owners for mid-year strategy meetings and provide personalized cost containment strategies and provide benchmarking reports
- Host open enrollment meetings for employees to explain their benefit options and ensure understanding
- Serve as a trusted advisor on Health Care Reform laws and regulatory compliance
- Negotiate renewals with various carriers to ensure client satisfaction and overall retention.
Account Manager
Zenefits
07.2015 - 11.2017
- Serve as the point of contact for key agencies in all 50 states
- Collaborate across departments to ensure timely delivery of renewals, regulatory updates, and industry trends
- Mentor and coach new hires to ensure overall understanding of products and regulations
- Negotiate renewals, maintain retention, and identify upsell opportunities for accounts
- Directly responsible for the overall performance and results for 200+ accounts of various sizes
Group Sales Representative
Assurant Health
02.2013 - 06.2015
- Recruit, train, and and manage health insurance agents
- Meet and exceed sales goals year after year
- Increase group sales revenue by offering cost-effective benefit strategies (level-funded plans, H.R.A.'s, and H.S.A.'s)
- Work with underwriting to assess medical risk on prospective new groups and negotiate premiums
- Travel and present product offerings and cost-containment strategies with agencies
Education
Bachelor of Business Administration - Marketing
University of Wisconsin-Milwaukee
Milwaukee05.2012
Skills
- Excellent customer relationship management
- Proven ability to handle escalated concerns
- Effective interdepartmental collaboration skills
- Strong written and oral communication skills
- Extremely proficient with Microsoft Office products
References
Available Upon Request
Timeline
Key Account Manager
Allstate Group Health
07.2020 - 03.2024
Benefit Advisor
One Digital
11.2017 - 07.2020
Account Manager
Zenefits
07.2015 - 11.2017
Group Sales Representative
Assurant Health
02.2013 - 06.2015
Bachelor of Business Administration - Marketing
University of Wisconsin-Milwaukee