Acting
Joshua Sueiras
Retail Associate
Pembroke Pines,FL
Summary
Team player with strong work ethic seeks job as a warehouse associate at Costco to demonstrate skills in organizational methods. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
1
1
Language
Work History
Retail Sales Associate
Target
Plantation, FL
10.2021 - Current
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Wrapped, boxed and weighed bakery department products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Warehouse Worker
Amazon
Deerfield Beach, FL
06.2021 - 10.2021
- Performed general housekeeping and cleaning tasks.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as 75 pounds.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Staff-worker
AMC Theatres
Pembroke Pines, FL
04.2018 - 06.2020
- Amc
- Stocking, Inventory, cashier, greet guests, assemble food orders, operate point-of-sale terminals and make accurate change
- Perform daily concession maintenance
- Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Liaised with management and other departments to maintain smooth operations.
- Provided guidance and support to junior staff members in achieving performance goals.
- Supported colleagues with skill development and career development opportunities.
- Assisted with onboarding new staff members, providing orientation and support.
- Helped implement staff training programs to encourage compliance with safety protocols.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Participated in team-building activities to foster teamwork and collaboration.
- Helped organize staff recognition programs to recognize exceptional performance.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Scheduled and coordinated weekly staff meetings to maintain productive communication.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
busser
Bokampers Sports Bar & Grill - Miramar
Miramar, FL
01.2018 - 04.2018
- Bokampers Clean tables, taking plates, utensils and drinkware to the kitchen to be washed, make sure diners' water glasses are full, and reset tables for the next service
- Aid servers and bring food out to a table, restock utensils, napkins and other dining room needs.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Reset and cleaned tables quickly to prepare for new customers.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Monitored dining room inventory and replenished as necessary.
- Monitored dining room and bar areas for signs of overcrowding.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Provided attentive service and proactively assessed guest needs.
- Established rapport with customers by providing friendly and attentive service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Offered product samples, answered questions and helped customers find items.
- Set up advertising signs and displays on shelves, counters and tables.
Education
G.E.D - GED
Technical College System of Georgia
Atlanta, GA 02.2017 - 05.2017
Skills
stock and straighten merchandise for sale in the warehouse and on the floor as well as construct and assemble display models Answer phonesundefined
Interests
Acting
I love customer service meeting new people cultures . I have a passion for acting since I was a child.
Timeline
Retail Sales Associate
Target
10.2021 - Current
Warehouse Worker
Amazon
06.2021 - 10.2021
Staff-worker
AMC Theatres
04.2018 - 06.2020
busser
Bokampers Sports Bar & Grill - Miramar
01.2018 - 04.2018
G.E.D - GED
Technical College System of Georgia
02.2017 - 05.2017