Joshua Suggs
Summary
Dynamic professional with a proven track record in customer service and artistry, notably at SE Grocers (Winn-Dixie), where I enhanced customer satisfaction and fostered repeat business. Skilled in CRM and digital art tools like Photoshop, I excel in communication and creative problem-solving, driving positive outcomes and innovative solutions.
Overview
40
40
years of professional experience
Work History
Customer Service Specialist
SE Grocers (Winn-Dixie)
07.2019 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Self Employed Artist
Artful Gamer (Myself)
07.1985 - Current
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Contributed to creative process through original ideas and inspiration.
- Sold original art pieces through online platforms, gallery exhibitions, and direct customer interactions, generating consistent revenue streams while maintaining an active artist presence within the community.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
Loss Prevention Officer
K-Mart Department Store
01.2016 - 03.2018
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Education
High School Diploma -
Southeast High School
Bradenton, FL01-2003
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Excellent written and oral communication
- Customer relationship management (CRM)
- Customer order management
- Self taught artist, traditional and Digital
- 10 years experience with photoshop and procreate digital tools Along with traditional, pencil, pen, alcohol markers (Copic)
Accomplishments
Created my own brand and business called Artful Gamer where I make and sell my art / cust tabletop gaming dice and supplies, I have recently been on the front page of my local newspaper for having my art showcased at the Peter Powell Robert museum of the arts in Avon Park, Fl.
I am proud to be a part of the art community in my town, collaborating with the local artists to create a T-shirt for the next Charm City Odyssey convention in Avon Park, FL this November.
Art is my passion, making people smile with my work makes it all worth it.
Timeline
Customer Service Specialist
SE Grocers (Winn-Dixie)
07.2019 - Current
Loss Prevention Officer
K-Mart Department Store
01.2016 - 03.2018
Self Employed Artist
Artful Gamer (Myself)
07.1985 - Current
High School Diploma -
Southeast High School
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