Allison Swarz
Sarasota,FL
Summary
I have superior knowledge in customer service and retail sales. I am able to adapt to stressful situations very quickly and am quick witted. I am able to diffuse conflicts and heated situations with ease. I have experience in POS systems and I am a very quick learner when it comes to new things. I am always eager to work with and meet new people, as well as being able to be very personable with customers. I have a strong work ethic and am always up for a challenge. I am used to a very fast-paced workplace, and I am able to multitask.
Overview
3
3
years of professional experience
Work History
Asst. Manager/Key Holder
Forever 21
06.2023 - 01.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Hostess, Server and To-Go Server
Cracker Barrel Restaurant
07.2021 - 10.2023
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Education
No Degree - Phlebotomy Technician
Manatee Technical College
Bradenton, FL03.2024
High School Diploma -
Braden River High School
Bradenton, FL06.2023
Skills
- Retail Operations
- Sales Reporting
- Money Handling
- Customer rapport
- Medical Terminology
- Phone Etiquette
Timeline
Asst. Manager/Key Holder
Forever 21
06.2023 - 01.2024
Hostess, Server and To-Go Server
Cracker Barrel Restaurant
07.2021 - 10.2023
No Degree - Phlebotomy Technician
Manatee Technical College
High School Diploma -
Braden River High School