Joshua Talcott
Gadfly Ledgers
FREDERICKSBURG,VA
1
Certification
1
year of professional experience
Work History
Operations Manager
4 Months- Implemented standard operating procedures to improve compliance and reduce errors.
- Assisted in training new employees on operational protocols, safety measures, and maintaining client relations.
- Monitored performance metrics to identify areas for process improvement, operational excellence, and developed SOPs.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Amazon Delivery Associate
5 Months- Developed a strong understanding of large scale logistics, operational workflows, and fulfillment processes.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Delivered packages efficiently while adhering to safety protocols and company policies.
- Communicated effectively with customers, ensuring satisfaction and addressing concerns promptly.
Education
Bachelor of Science - Business Management
- Dean's List: Summer, 2025
- Relevant Coursework: 1)Financial Management, 2)Legal Environment of Business, 3)Operations Management, 4)Business Analytics, 5)Accounting, 6)Negotiations in Organizations, 7)Cross Cultural and Global Management, 8)Organizational Behavior, 9)Principles of Marketing, and 10)Accounting for Decision Making.
Skills
Operations management
Operational monitoring & improvement
Performance metrics
Staff management
Organization scheduling
Client engagement
Customer relationship management
Team leadership
Certification
- Student Pilot license, July 2026 ~ with solo flights
Timeline
Operations Manager
Gadfly Ledgers
05.2026 - CurrentRead More
Amazon Delivery Associate
Focus Delivery Now
11.2025 - 04.2026Read More
George Mason University
Bachelor of Science from Business Management
Read More