Overview
Work History
Education
Accomplishments
Timeline
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Joshua Terry

Winter Park,FL

Overview

7
7
years of professional experience

Work History

Front Desk Service Advisor

Disney's Yacht & Beach Club Resort
02.2022 - Current
  • Manage daily staffing levels through CDS for efficient front desk operations
  • Collaborate with housekeeping and engineering departments to achieve resort key drivers and uphold Guest expectations
  • Utilize HERO and Lilo to manage lodging inventory and address oversells or room loss
  • Supervise and lead Cast Members in upholding resort standards and guest service principles
  • Respond and follow up to guest dissatisfactions to provide conflict resolution while ensuring Magical experiences meet brand-promise expectations

Disney University Operations Facilitator

Disney University
08.2018 - Current
  • Facilitate learning of company operations through in-person class sessions and providing foundations for success and growth
  • Collaborate with fellow peers and management to coordinate and lead classes of up to 1,000 new cast members
  • Maintain company resource knowledge involving multiple lines of operations and contacts
  • Build and maintain professional relationships with various training departments and management

Coordinator F/B Quick Service Spec Bev H/H

The Trolley Car Cafe At Disney's Hollywood Studios
09.2017 - 02.2022
  • Managed cast members in safe food preparation, on-stage expectations, and maintaining welcoming and inclusive environments
  • Oversaw deployment of 60+ front-of-house personnel to maintain adequate staffing and guest satisfaction
  • Handled escalated customer concerns with immediate response and empathy, utilizing brand knowledge and resources to achieve recovery
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels

Education

Bachelor of Science - Project Management

Bellevue University
Bellevue, NE
08.2026

Accomplishments

  • Developed a call-in factor Excel sheet for Disney's Yacht and Beach Club Resort. Spreadsheet expedited success in locating coverage for call-ins throughout all front-desk departments
  • Collaborated with peers and front-line cast members at The Trolley Car Cafe to construct the first Safety team for location. Safety team meetings led to the reduction of safety incidents from 42 cases to 3 cases for the following summer.

Timeline

Front Desk Service Advisor

Disney's Yacht & Beach Club Resort
02.2022 - Current

Disney University Operations Facilitator

Disney University
08.2018 - Current

Coordinator F/B Quick Service Spec Bev H/H

The Trolley Car Cafe At Disney's Hollywood Studios
09.2017 - 02.2022

Bachelor of Science - Project Management

Bellevue University

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Joshua Terry