Genesis Herrera
Joliet,IL
Summary
Detail-oriented professional with expertise in workflow management and sales. Recognized for maintaining cleanliness and organization in fast-paced environments, while effectively managing inventory and supporting team collaboration to enhance operational efficiency. Knowledgeable of many different music artists and genres, comfortable offering recommendations. Excellent communication and problem-solving abilities, eager to learn and develop in a service environment. Brings strong foundation in customer service and technical understanding, with ability to quickly grasp new concepts and procedures. Dedicated to enhancing customer satisfaction and ensuring smooth work days.
Overview
2
2
years of professional experience
Work History
Service Advisor/Assistant Front Desk Manager
Auto Logic Complete Auto Repair
Chicago, IL
06.2025 - 01.2026
- Greeted Customers and answered phones in a busy shop.
- Assisted in scheduling service appointments and managed other customer inquiries.
- Processed payments and created invoices.
- Created work orders and helped maintain accurate and organized service records.
- Communicated with technicians to ensure timely completion of vehicle repairs.
- Assisted in making sales
- Helped maintain cleanliness and organization of service area.
Event Staff Member
Monterrey Security
Chicago, IL
08.2024 - 12.2025
- Monitored guest access to maintain security protocols and ensure safety.
- Provided customer support to all guests and responded promptly to concerns and/or other guest inquiries.
- Collaborated with team members to coordinate event activities efficiently.
- Handled crowd control professionally.
- Maintained a safe environment for all event attendees and staff members, overall enhancing guest experience
Sandwich Maker
SUBWAY®Restaurants
Chicago, IL
04.2024 - 09.2024
- Maintained cleanliness and organization of work area to ensure compliance with health and safety standards.
- Managed inventory levels, restocking supplies to maintain efficient workflow during peak hours.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Promoted deals/ new items.
Education
High School Diploma -
Lindblom Math And Science Academy
Chicago, IL05-2025
Skills
- Appointment scheduling
- Multitasking
- Organization & Cleanliness
- Handling customer complaints
- Data entry
- Conflict resolution
- Workflow management
- Records management
- Sales expertise
- Price quoting/ estimates
- Leadership qualities
- Creativity and innovation
- Strong teamwork
- Dependable and honest
- Cash register operation
- Stocking/ Inventory checks
Languages
English
Spanish
Interests
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Involved in local advocacy groups to help promote positive change in the community
- Strong love for all types of music, big collection of cds, tapes and records
- I have a passion for photography and editing photos
Timeline
Service Advisor/Assistant Front Desk Manager
Auto Logic Complete Auto Repair
06.2025 - 01.2026
Event Staff Member
Monterrey Security
08.2024 - 12.2025
Sandwich Maker
SUBWAY®Restaurants
04.2024 - 09.2024
High School Diploma -
Lindblom Math And Science Academy