Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazmyn Brooks

Fort Myers

Summary


Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist/Assistant Manager

MassageLuXe
06.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed all tasks in compliance with company policies and procedures.

Host

Texas Roadhouse
03.2021 - 07.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Barista

Dunkin Donuts & Baskin Robbins
11.2020 - 03.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

High School Diploma -

Riverdale High School
Fort Myers
05-2022

Skills

  • Customer service
  • Attention to detail
  • Listening skills
  • Time management
  • Appointment scheduling
  • Verbal and written communication
  • Front office management

Timeline

Front Desk Receptionist/Assistant Manager

MassageLuXe
06.2022 - Current

Host

Texas Roadhouse
03.2021 - 07.2022

Barista

Dunkin Donuts & Baskin Robbins
11.2020 - 03.2021

High School Diploma -

Riverdale High School

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