Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Geraldine Merove

Philadelphia,PA

Summary

With the knowledge that I have gained from over a decade of serving guests as well as several years managing employees, I will lead by example to produce an environment where employees enjoy working and guests want to return.

Overview

14
14
years of professional experience

Work History

Front Desk Receptionist/Assistant Manager

The Naked Peach Waxing Boutique
10.2019 - Current
  • Assisting clients/guests with making and rescheduling appointments
  • Answering phone calls, text messages and emails in a timely manner
  • Managing morning and nightly paperwork
  • Keeping track of technicians schedule and sales for the day
  • Demonstrating excellent customer service, communication and management skills
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Assistant Store Manager of Merchandising

Forever 21
09.2016 - 07.2019
  • Managed a team of 4 lead staffers and over 60 associates
  • Made weekly schedules
  • Made and received calls to follow up on orders, shipments, and general customer inquiries
  • Oversaw daily merchandising, updated Zero Selling and Top Selling reports
  • Mapped out clear and direct floor plans and their proper execution to be implemented by my staff
  • Handled customer complaints in an efficient manner as well as overseeing lost prevention
  • Ensured staff is providing exceptional customer service
  • Remerchandising and changing mannequins daily, based on sell through and reports
  • Assist in checking out guest when my team was in need of an extra hand
  • Customer service

Visual Merchandiser

Primark
10.2015 - 09.2016
  • Lead merchandiser for stores Grand Opening
  • Made sure that the shipment that was received was put out and merchandised within 24 hours of arrival
  • Dressed and styled mannequins
  • Made sure that that new product were pushed out when items sold through
  • Customer service

Visual Merchandising Manager

H&M
11.2010 - 05.2015
  • Helped the operations team when things were backed up by ringing on the register and customer servicing
  • Set-up windows with props and mannequins for each bi-weekly campaign
  • Made sure that the merchandising and the mannequins were visually appealing
  • Trained my team on the visual aspects of the store
  • Made sure that that new products was pushed out when items sold through
  • Painted and well as spackled walls and ceilings
  • Customer service

Education

Associate's degree - Communications

Community College of Philadelphia
Philadelphia, PA
06.2009

High School Diploma - Early Childhood Education

Jules E Mastbaum AVTS
Philadelphia, PA
06.2006

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Data entry
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Front Desk Receptionist/Assistant Manager

The Naked Peach Waxing Boutique
10.2019 - Current

Assistant Store Manager of Merchandising

Forever 21
09.2016 - 07.2019

Visual Merchandiser

Primark
10.2015 - 09.2016

Visual Merchandising Manager

H&M
11.2010 - 05.2015

Associate's degree - Communications

Community College of Philadelphia

High School Diploma - Early Childhood Education

Jules E Mastbaum AVTS
Geraldine Merove