With the knowledge that I have gained from over a decade of serving guests as well as several years managing employees, I will lead by example to produce an environment where employees enjoy working and guests want to return.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist/Assistant Manager
The Naked Peach Waxing Boutique
10.2019 - Current
Assisting clients/guests with making and rescheduling appointments
Answering phone calls, text messages and emails in a timely manner
Managing morning and nightly paperwork
Keeping track of technicians schedule and sales for the day
Demonstrating excellent customer service, communication and management skills
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Assistant Store Manager of Merchandising
Forever 21
09.2016 - 07.2019
Managed a team of 4 lead staffers and over 60 associates
Made weekly schedules
Made and received calls to follow up on orders, shipments, and general customer inquiries
Oversaw daily merchandising, updated Zero Selling and Top Selling reports
Mapped out clear and direct floor plans and their proper execution to be implemented by my staff
Handled customer complaints in an efficient manner as well as overseeing lost prevention
Ensured staff is providing exceptional customer service
Remerchandising and changing mannequins daily, based on sell through and reports
Assist in checking out guest when my team was in need of an extra hand
Customer service
Visual Merchandiser
Primark
10.2015 - 09.2016
Lead merchandiser for stores Grand Opening
Made sure that the shipment that was received was put out and merchandised within 24 hours of arrival
Dressed and styled mannequins
Made sure that that new product were pushed out when items sold through
Customer service
Visual Merchandising Manager
H&M
11.2010 - 05.2015
Helped the operations team when things were backed up by ringing on the register and customer servicing
Set-up windows with props and mannequins for each bi-weekly campaign
Made sure that the merchandising and the mannequins were visually appealing
Trained my team on the visual aspects of the store
Made sure that that new products was pushed out when items sold through
Painted and well as spackled walls and ceilings
Customer service
Education
Associate's degree - Communications
Community College of Philadelphia
Philadelphia, PA
06.2009
High School Diploma - Early Childhood Education
Jules E Mastbaum AVTS
Philadelphia, PA
06.2006
Skills
Customer service
Attention to detail
Time management
Data entry
Appointment scheduling
Verbal and written communication
Administrative skills
Personal Information
Willing To Relocate: Anywhere
Authorized To Work: US for any employer
Timeline
Front Desk Receptionist/Assistant Manager
The Naked Peach Waxing Boutique
10.2019 - Current
Assistant Store Manager of Merchandising
Forever 21
09.2016 - 07.2019
Visual Merchandiser
Primark
10.2015 - 09.2016
Visual Merchandising Manager
H&M
11.2010 - 05.2015
Associate's degree - Communications
Community College of Philadelphia
High School Diploma - Early Childhood Education
Jules E Mastbaum AVTS
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