Joshua Thomas

• Developed effective working relationships with vendors, suppliers, customers, colleagues and supervisors to maximize efficiency.
• Ensured that all goods were delivered safely and securely in accordance with company policies and procedures.
• Provided feedback on any potential problems encountered during the course of delivering goods so that corrective action could be taken quickly.
• Adhered to all federal, state and local laws governing safe driving practices while operating a commercial vehicle.
• Assisted with loading and unloading of cargo onto trucks for transport using pallet jacks or hand truck as necessary.
• Conducted regular maintenance checks on vehicles such as changing oil filters and checking tire pressure and tread depth regularly.
• Communicated clearly with dispatch team regarding changes in schedules due to weather conditions or traffic congestion.
• Managed paperwork associated with deliveries accurately, including invoices, bills of lading, freight bills.
• Attended mandatory safety meetings held by employers before starting a shift.
• Utilized GPS systems effectively for efficient navigation between destinations.
• Performed daily pre-trip inspections on delivery vehicles to ensure safety and compliance with DOT regulations.
• Maintained accurate records of all deliveries, including tracking information and signatures from recipients.
• Took appropriate action in emergency situations such as traffic accidents or breakdowns in order to minimize disruption to the delivery schedule.
• Loaded trucks and safely secured merchandise to prevent damage during transportation.
• Delivered rush merchandise on tight schedules to meet customer targets.
• Obeyed traffic laws and follow established traffic and transportation procedures.
• Handled merchandise in accordance with product handling standards.
• Inspected vehicles' condition, supplies and equipment before and after trips
• Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
• Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
• Loaded and unloaded vehicles at distribution center and delivery address.

• I’m a colorist/stylist that has worked with a wide range of product lines including Redken, Rusk,
• Pravana,Pulp Riot, Biolage, Schwarzkopf, & Wella
• I’ve worked in print, commercials, Theatre, television, & film
• I’ve lead several teams of stylist through success in the beauty industry.

• I worked my way up from AA to Learning Ambassador to Assistant Operations Manager within 4 months . I started managing with sort then I managed the dock then I moved over to manage RTS side .
• I loved every moment of learning all the management levels and skills. In doing multiple roles within the warehouse I came to love and thrive in teaching, coaching,& mentoring. Maintained clean, organized and professional work environment.

Lead orientation classes for all new hires Training and coaching all new hires on every aspect of every position in our RSR facility. Building trust, and a relationship with each and every new hire and existing AA. Implementing safety and the tools necessary for a successful and safe shift every shift.I trained all other learning ambassadors on proper orientation procedures and in that process, explaining how important it is to set everyone up for success every day because their success is our success.

I was also co-chair captain for our affinity group, Glamazon ! I am extremely proud to be a part of diversity and inclusion for all as I explain to everyone in every orientation welcome to the family we are Amazonian’s.

• Created detailed reports on project progress and performance metrics.
• Resolved customer complaints promptly and professionally.
• Provided guidance and support to team members in order to meet project deadlines.
• Resolved customer complaints in a timely manner.
• Developed and implemented operational policies and procedures.
• Identified areas for process improvement and developed strategies to enhance efficiency.
• Collaborated with other departments to coordinate activities related to operations management.
• Ensured that all operational tasks were completed within established timeframes.
• Coordinated logistical activities such as transportation scheduling or material handling services.
• Developed strategic plans for improving operational processes and increasing productivity levels.
• Monitored daily operations for compliance with quality standards and safety regulations.
• Assisted in the recruitment, training, and evaluation of personnel.
• Organized special events such as conferences or workshops aimed at enhancing organizational performance.
• Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
• Coached employees to work together to carry out daily functions and meet service objectives.
• Educated operations team on best practices, company policies and service excellence standards.
• Monitored new employees, evaluated training programs and reported progress to supervisors.
• Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Liaised with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
• Provided perspective, insights and knowledge to stakeholders across organization as inclusion and diversity subject matter expert.
• Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
• Developed and implemented new programs based on leading inclusion and diversity practices using project management principles.

• I lead a team of 25 merchandisers to succeed in 100% customer satisfaction within Central Illinois including 60 stores .
• I spent time building wonderful relationships with the management and the staff at each store
• I am very self sufficient and like to get things done.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Listened to customer needs and desires to identify and recommend optimal products.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.
• Managed efficient cash register operations.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Supported loss prevention goals by monitoring shopper behavior.
• Monitored customers for signs of security concerns and escalated issues to management.
• Trained new team members by relaying information on company procedures and safety requirements.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Took on additional job duties during unexpected backlog, resulting in meeting project target date.
• Continuously checked products for quality assurance according to strict guidelines.
• Directed and supervised team of 30 engaged in diversified and inclusion development.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Developed monthly and daily production output plans to deliver on customer service and financial metrics.
• Tracked receipts, employee hours and inventory movements.

• I was a personal assistant House manager planning meals coordinating doctors appointments all-around home healthcare
• Again working with people helping people customer care things I love to do
• I also did this job part time