Joshua Thompson
American Fork,UT
Summary
Dedicated professional with extensive experience in the healthcare sector. Skilled in managing Medicare plans and fostering trust with clients through effective communication and education. Committed to delivering impactful solutions that enhance customer engagement and account retention.
Overview
15
15
years of professional experience
Work History
Senior Account Specialist
GoHealth
Lindon, UT
06.2019 - Current
- Serviced clientele to discuss and manage their medicare plan with question and make any necessary changes to fit the needs of the customer
- Continual follow ups with clients to maintain trust and relationship with the company.
- Mulitask capabilities navigating quickly between systems and resources to serve our customers
- Professionalism on every call taken in addition to educating the customer on how to use and understand their plan more effectively.
Customer Service Representative
Hello Fresh
American Fork, UT
02.2018 - 05.2019
- Assisted customers with inquiries and resolved issues via phone and email.
- Processed orders efficiently while ensuring accuracy in customer information.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintained up-to-date knowledge of product offerings and promotions for effective communication.
Customer Service Representative
SYKES
Orem, UT
03.2014 - 01.2018
- Assisted customers with questions regarding credit card finances.
- Helped customers comprehend QuickBooks for improved financial oversight.
- Demonstrated professionalism on each call while resolving issues with monthly subscriptions.
Account Manager
Convergys
Orem, UT
01.2012 - 02.2014
- Assisted customers in selecting and continuing premium subscriptions after trial periods.
- Enhanced sales abilities to ensure customer satisfaction and retention.
- Managed billing and technical service for existing client accounts.
Education
High School Diploma -
Mountain Valley High School
BluffdaleSkills
Industry expertise
Revenue generation
Account growth
Customer engagement
Timeline
Senior Account Specialist
GoHealth
06.2019 - Current
Customer Service Representative
Hello Fresh
02.2018 - 05.2019
Customer Service Representative
SYKES
03.2014 - 01.2018
Account Manager
Convergys
01.2012 - 02.2014
High School Diploma -
Mountain Valley High School