Breshawna Woodberry
Burleson
Summary
Dynamic Senior Account Specialist at Bread Financial with a proven track record in revenue generation and account growth. Expert in identifying risks and delivering tailored solutions, enhancing client satisfaction. Skilled in negotiation and relationship management, fostering loyalty while effectively engaging customers to drive business success.
Overview
11
11
years of professional experience
Work History
Senior Account Specialist
Bread Financial
01.2023 - Current
- Maximized revenue growth through strategic upselling and cross-selling initiatives.
- Improved client satisfaction by delivering tailored financial solutions and maintaining strong relationships.
- Identified potential risks within accounts, implementing preemptive measures to mitigate negative impacts on business operations.
- Negotiated favorable contract terms, securing long-term client commitment and loyalty.
Executive Assistant
Bright Dental
03.2017 - 11.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Customer Service Representative
Club Vacations
03.2014 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Crowley High School
Crowley, TX05.2014
Skills
- Industry expertise
- Revenue generation
- Account growth
- Customer engagement
Timeline
Senior Account Specialist
Bread Financial
01.2023 - Current
Executive Assistant
Bright Dental
03.2017 - 11.2022
Customer Service Representative
Club Vacations
03.2014 - 12.2016
High School Diploma -
Crowley High School
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