Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Grover

Summary

Adept at driving revenue growth and fostering client engagement, I excel in industry expertise and Microsoft Office proficiency. At Wex Inc., I significantly enhanced account performance, achieving a high client retention rate through strategic account management and effective problem resolution. My approach combines meticulous document management with a commitment to customer satisfaction.

Overview

6
6
years of professional experience

Work History

Senior Account Specialist

Wex Inc.
02.2019 - 06.2020
  • Managed high-value accounts with exceptional attention to detail, ensuring all deliverables met or exceeded expectations.
  • Conducted regular reviews of accounts'' performance against established objectives, adjusting strategies as necessary to maintain progress toward goals.
  • Presented detailed reports on key account achievements, highlighting successes and areas for improvement.
  • Identified potential risks within accounts, implementing preemptive measures to mitigate negative impacts on business operations.

Non Voice Specialist

Barclays Bank
09.2017 - 02.2019
  • Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
  • Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
  • Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
  • Enhanced customer satisfaction by promptly addressing and resolving email inquiries.

Account Manager

United Site Services
08.2014 - 09.2017
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Education

High School Diploma -

Jay High School
Jay, ME
06-2010

Skills

  • Industry expertise
  • Revenue generation
  • Account growth
  • Customer engagement
  • Microsoft office proficiency
  • Client engagement
  • Document management
  • Due diligence
  • Schedule coordination
  • Terms negotiation
  • Cold calling

Timeline

Senior Account Specialist

Wex Inc.
02.2019 - 06.2020

Non Voice Specialist

Barclays Bank
09.2017 - 02.2019

Account Manager

United Site Services
08.2014 - 09.2017

High School Diploma -

Jay High School

Similar Profiles

CREATE PROFILE
Jessica Grover