Joshua Thompson
Mount Vernon,NY
Summary
Customer-focused store operations professional with experience in department support, inventory control, and team leadership. Brings a strong background in training staff, maintaining safe work practices, resolving customer concerns, and supporting smooth daily workflow, accurate replenishment, and organized product presentation.
Overview
18
18
years of professional experience
Work History
Assistant Department Manager
Floor & Decor
Mount Vernon, New York
03.2026 - Current
- Managed daily department operations to ensure efficiency and effectiveness. within the department.
- Supervised team by providing constructive feedback on performance and clarifying expectations for improved outcomes.
- Train new team members on product knowledge, store policies, and customer service.
- Assist customers with flooring selections, special orders, and project needs.
- Supported merchandising plans through strategic product placement, display maintenance, and accurate pricing.
- Monitor inventory levels and coordinate replenishment with receiving teams.
- Reviewed department reports to communicate daily priorities and ensure alignment with Department Manager's objectives.
- Resolve customer concerns while supporting smooth department workflow and service.
- Ensure that all safety protocols are followed in accordance with company policy.
pest control tech
terminix
Winston-Salem, NC
03.2024 - 11.2025
- Inspected properties, yards, and areas for pests; identified pest types and damage, determined appropriate treatments, explained procedures to customers, selected safe and effective products, applied insecticides, set traps, monitored results, maintained records, and scheduled follow-ups.
- Applied pest control treatments using Terminix safety procedures and label directions.
- Identified infestation sources and recommended targeted service plans for customers.
- Set traps and monitored effectiveness of service routes, including bait stations and exclusion devices, to control pest populations.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Addressed customer safety concerns before performing treatments, ensuring clarity and peace of mind.
Assistant Manager
cook out
Winston-Salem, NC
04.2020 - 03.2024
- Led team, scheduled shifts, trained new hires, and ensured adherence to procedures.
- Trained crew members on service standards, food prep, and store procedures.
- Managed cash handling, register accuracy, and daily deposit preparation.
- Monitored food quality, cleanliness, and safety compliance throughout restaurant service.
- Coordinated inventory checks, ordered supplies, and organized stockroom for efficient operations.
- Communicated priorities to managers and team members during peak service periods.
- Collaborated with management on developing strategic plans for achieving business goals.
Forklift Operator
Pepsi
Winston-Salem, NC
11.2017 - 03.2021
- Loaded and unloaded trailers according to Pepsi safety procedures, facilitating safe and efficient operations.
- Ensured safety procedures were followed when operating forklifts.
- Inspected forklift equipment pre-use, ensuring operational safety and reporting maintenance issues.
- Scanned packages and pallets with handheld devices for inventory tracking.
- Staged inventory for shipping and receiving areas in warehouse aisles.
- Followed dock schedules to support smooth freight flow at Pepsi.
- Communicated with team members to coordinate safe material movement.
- Used handheld scanners for warehouse compliance with warehouse management system rules.
- Received incoming shipments, verifying quantities and conditions, ensuring labeling accuracy and compliance with purchase order specifications.
Meat Cutter
Food Lion
Winston-Salem, NC
04.2012 - 10.2017
- Cut, trimmed, boned, and ground beef, pork, veal, lamb, and poultry for retail sale, ensuring high-quality presentation.
- Cut, trimmed, and prepared meat products for Food Lion service cases.
- Operated saws, grinders, and slicers following Food Lion safety procedures.
- Wrapped, labeled, and restocked meat displays to maintain appealing presentation for Food Lion customers.
- Inspected product freshness regularly to ensure quality for customers. and removed spoiled items from Food Lion coolers.
- Sanitized knives thoroughly to uphold food safety standards., tools, and work areas to support Food Lion sanitation standards.
- Assisted customers with meat selections and fulfilled special cutting requests to enhance customer satisfaction.
- Followed Food Lion food handling rules during processing and preparation.
- Prepared special orders from customers that required specific cuts or trimming techniques.
Assistant Manager
Arbys Resturant
Winston-Salem, NC
11.2008 - 03.2012
- Oversaw employee work, front and back of house, ensuring compliance with company policies and food safety standards. Perform walkthroughs to delegate tasks and ensure the restaurant is ready for the next shift. Completed hourly and daily sales data, opening and closing procedures, and managed cash deposits to maintain operational efficiency. Consistently exceed daily, weekly, and monthly goals. Ran shifts of up to 10 staff members, coordinating tasks to uphold service quality and team performance. Create schedule, order and receive trucks, follow FIFO.
- Supervised Cook Out crew during fast-paced drive-thru and dining room shifts.
- Trained team members on food safety, service standards, and station procedures.
- Managed opening and closing duties for Cook Out restaurant operations.
Education
High School Diploma -
Parkland High School
Winston-Salem07-2010
Skills
- Inventory management
- Team scheduling
- Department reporting
- Floor planning
- Stock replenishment
- Product ordering
- Customer service
- Cash handling
- Safety compliance
- Problem solving
- Effective communication
- Attention to detail
- Onboarding new employees
- Multitasking
- Know your customer
Timeline
Assistant Department Manager
Floor & Decor
03.2026 - Current
pest control tech
terminix
03.2024 - 11.2025
Assistant Manager
cook out
04.2020 - 03.2024
Forklift Operator
Pepsi
11.2017 - 03.2021
Meat Cutter
Food Lion
04.2012 - 10.2017
Assistant Manager
Arbys Resturant
11.2008 - 03.2012
High School Diploma -
Parkland High School