Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSHUA THORNTON

Walton,KY

Summary

Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability, dapting seamlessly to evolving customer needs and industry changes.

Overview

10
10
years of professional experience

Work History

Service Advisor

Jeff Wyler
06.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Service Manager

Tires Plus
11.2023 - 06.2024
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

Claims Specialist

Sonsio
09.2022 - 09.2023
  • Provide exemplary and timely customer service, immediately confirming coverage or effectively identifying and promptly addressing any gaps in coverage.
  • Collaborate effectively with cross-functional teams to manage priorities and ensure the highest level of customer service and satisfaction.
  • Research service locations within customer's radius for quick assistance.

Store Manager/Manager of Vehicle Services

Firestone
10.2015 - 06.2022
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations to solve problems and improve company outcomes.
  • Spearheaded customer satisfaction by analyzing survey results to make action plans.
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Education

Bachelor of Science - Business Administration And Management

Chicago State University
Chicago, IL
06.2005

Skills

  • Proactive team leader
  • Focused on process optimization
  • Strong technical skills
  • Data interpretation
  • Strategic analytical thinker
  • Rapid skill acquisition
  • Customer engagement

Timeline

Service Advisor

Jeff Wyler
06.2024 - Current

Service Manager

Tires Plus
11.2023 - 06.2024

Claims Specialist

Sonsio
09.2022 - 09.2023

Store Manager/Manager of Vehicle Services

Firestone
10.2015 - 06.2022

Bachelor of Science - Business Administration And Management

Chicago State University

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