Joshua Trujillo
San Antonio
Summary
Proven Sales Representative and Quality Assurance Analyst with a track record of enhancing client satisfaction and increasing sales revenue at companies like Spectrum. Skilled in customer relationship building and maintaining industry compliance, adept at interpersonal communication. Successfully expanded customer bases and mentored teams, demonstrating a significant impact on business growth and quality standards.
Overview
3
3
years of professional experience
Work History
Sales Representative
Spectrum
12.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Quality Assurance Analyst
Fresh From Texas
08.2023 - 11.2024
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Sales Representative
Summit Retail Solutions
01.2022 - 01.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Diploma - Basics
Southside High
San Antonio, TX08.2017
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
Spectrum
12.2024 - Current
Quality Assurance Analyst
Fresh From Texas
08.2023 - 11.2024
Sales Representative
Summit Retail Solutions
01.2022 - 01.2023
Diploma - Basics
Southside High
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