Joshua Tuani
SeaTac,WA
Summary
Proven leader and security expert from Intercon Security, adept in emergency response and customer service, significantly enhancing safety and satisfaction. Skilled in report writing and fostering team unity, I excel in high-stress environments, ensuring seamless operations and optimal team performance. My approach combines physical readiness with superior communication, driving notable improvements in efficiency and morale.
Overview
23
23
years of professional experience
Work History
Security Officer
Intercon Security
12.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Supervisor
Swissport USA
03.2005 - 09.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Lane Supervisor
TSA
09.2002 - 01.2005
- Maintained clean and organized workspaces, following company guidelines for sanitation standards.
- Developed strong communication skills, coordinating effectively with coworkers and management.
- Implemented team-building activities that fostered a positive work environment and improved employee morale.
- Increased customer satisfaction with attentive service and efficient problem resolution.
- Collaborated with fellow lane leaders to develop best practices for optimal performance across all lanes.
- Mentored and trained new employees to ensure consistent performance across all lanes.
Education
No Degree - Business
BCTI Tech
Tukwila, WA06-2002
High School Diploma -
Waipahu High School
Waipahu, HI06-1998
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Physical fitness
Timeline
Security Officer
Intercon Security
12.2024 - Current
Supervisor
Swissport USA
03.2005 - 09.2008
Lane Supervisor
TSA
09.2002 - 01.2005
No Degree - Business
BCTI Tech
High School Diploma -
Waipahu High School
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