Joshua Urello
New Port Richey,FL
Summary
Dynamic General Manager with proven expertise in operations management and team leadership. Skilled in P&L management, problem resolution, and event planning, driving significant improvements in service quality and profitability.
Dedicated General Manager adept at optimizing processes to enhance customer satisfaction. Successful in managing private events and coordinating logistics, ensuring seamless execution while maintaining compliance with health and safety regulations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
SeaFire Grill
New Port Richey, FL
02.2024 - Current
- Managed daily restaurant operations, ensuring smooth service and customer satisfaction.
- Implemented efficient inventory management practices to reduce waste and optimize supply chain.
- Led staff training programs to enhance team performance and improve service quality.
- Analyzed financial reports to identify cost-saving opportunities and improve profitability.
- Coordinated with vendors to negotiate better pricing and ensure timely deliveries of supplies.
- Oversaw compliance with health and safety regulations, maintaining a clean dining environment.
- Managed coordination and execution of private events, seminars, and catering services.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Coordinated daily operational activities, optimizing processes for improved performance and team collaboration.
Bartender/Restaurant Shift Manager
The Social
New Port Richey, FL
05.2020 - 02.2024
- Crafted innovative cocktails and beverages to enhance customer satisfaction.
- Trained new staff on standard operating procedures and service excellence.
- Managed inventory control, ensuring availability of essential supplies and minimizing waste.
- Led team meetings to share best practices and address service challenges collaboratively.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Inn on the Gulf
Hudson, FL
10.2017 - 03.2020
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Managed order accuracy and timeliness, contributing to efficient restaurant operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Craft Street Kitchen
New Port Richey, FL
05.2016 - 12.2017
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely service and guest satisfaction.
Server/Banquet Server
Harold Seltzer's Steakhouse
New Port Richey, FL
03.2010 - 05.2016
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Assisted in training new servers on menu knowledge and service standards.
- Managed cash transactions accurately and efficiently during busy shifts.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Worked with banquet manager to coordinate event set up and schedule.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School Diploma -
CAROLINA FOREST
Myrtle Beach, SCSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Staff training/development
- Staff supervision
- P&L management
- Event Planning
Certification
Serv Safe manager certified
POS System
Timeline
General Manager
SeaFire Grill
02.2024 - Current
Bartender/Restaurant Shift Manager
The Social
05.2020 - 02.2024
Server
Inn on the Gulf
10.2017 - 03.2020
Server
Craft Street Kitchen
05.2016 - 12.2017
Server/Banquet Server
Harold Seltzer's Steakhouse
03.2010 - 05.2016
High School Diploma -
CAROLINA FOREST